Flex Manager
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Chief Executive/ General Manager

Chief Executive/ General Manager

Work Experience

Mid-Feb 2002 – Mid-April 2002
Managing Director, Retail Division of Quoted Telecomm. I was appointed when the existing MD (a friend of mine) required time off for health reasons. My brief can be best summed up as: “Don’t upset the Boat.” During this assignment I:
• Concluded takeovers of two regional Telecoms;
• Instigated new project budgeting and revenue forecasting techniques;
• Beat quarterly EBITDA target.

Market Segment: Consumer (Fixed, Mobile, Internet and B2C)
Business Unit Size: £5bn
Employees: 15k
Operating Locations: International
Business Situation: Interim Management

October 2001 – Mid-Feb 2002
A victim of e-exuberance, this company provided electronic payment and fulfillment services to schools, clubs and charities. Although having a high turnover, the company had high fixed costs and lacked economies of scale, leading to negative cash flow. I was brought in by the VC’s to turn the company around before it ran out of operating cash. During this assignment I:
• Developed a new strategic plan in conjunction with existing stakeholders;
• Merged the company with a low technology fulfillment operation;
• Moved support work to lower cost areas and achieved positive cash flow.

Market Segment: Business services (e-commerce)
Business Unit Size: £25m
Employees: 105
Operating Locations: 2
Business Situation: Interim Management (Recovery)

March 2001 – September 2001
Flew my light plane from Sydney to London

Mid-May 2000 - February 2001
I was appointed Managing Director of the Business to Consumer division of this Publicly Quoted Telecomm when the existing MD was moved to other group duties. My brief was to re-focus a paper based publishing business to become a major provider of Digital content. During this time I:
• Commissioned and project managed a major content-rich local information Portal;
• Transitioned the company from paper-based to digital content provision;
• Re-trained the sales force to sell e-commerce and digitally based advertising;
• Rejuvenated a depressed workforce and achieved record sales.

Market Segment: Business to Consumer
Business Unit Size: £5million (Profitable!)
Employees: 40
Operating Locations: 2
Business Situation: Interim Management (Transformation of mature business)

November 1999 – Mid-April 2000
I was Project Manager of this £3million e-commerce Portal start-up focused in the recruitment marketplace. I was employed by the consortium partners to oversee the project planning and start-up phase. During this time I:
• Developed the Portal Business and Revenue models in conjunction with the projects launch partners and investors;
• Commissioned all e-commerce software and Portal Technology and managed the project roll-out;
• Developed the full Business Plan and used it to obtain further investor funding;
• Instigated a search for a suitable Managing Director to take over as my successor once the site went live.
Market Segment: Business Services (e-commerce)
Business Unit Size: Start-up – £30 million projected year 3
Employees : None (Virtual company, all outsourced)
Operating Locations: 1
Business Situation: Start-up.

September 1999 - November 1999
As a divisional director of this plc I was responsible for the sale of its Business to Business CD-ROM subsidiary to a major publisher of Business Directories. I planned and managed the process including:

• Contracts. I managed all the legal aspects of the sale including Heads and sale agreements;
• Due Diligence. I managed the buyers Due Diligence team on behalf of the vendor;
• Human resources. I arranged the hand-over of key human resources to the units new owners;
• Integration. I worked with the new owners to plan the physical and human integration of the company into the acquirer’s existing operations.

Market Segment: Business to Business Services (CD-ROMs)
Business Unit Size: £20.5 Million
Employees: 170
Operating Locations: 3 (Including overseas)
Business Situation: Interim Management (Divestment)

June 1999 – September 1999
I became MD of this start-up after the two founders and their investor fell out over strategy. The company produced Web Design and e-commerce solutions as part of an approved supplier arrangement with a major PTT. During this time I:
• Re-focused the strategic emphasis of the business to emphasise profit generation instead of revenue growth;
• Updated the business model to include partnership and packaged e-commerce solutions and sold the new model internally;
• Introduced project costing and appraisal techniques for larger projects;
• Identified a new equity partner and negotiated a capital injection;
• Handed over to my successor.

Market Segment: IT Services (e-commerce)
Business Unit Size: £600,000
Employees: 9
Operating Locations: 1
Business Situation: Interim management (Loss Making)

Version: 5.00 Last Updated: 12th July 2002.



Education

MBA (London Business School. Main interest: Finance) 1993.
M. Sc. (Telecommunications Engineering, Surrey University) 1975.


Skills

I have over 20 years management experience in the IT services and technology sectors. I specialise in the general management of companies that use, sell or develop technology. In particular:
• Business development and planning;
• Acquisitions and Disposals;
• Turn-around and start-ups;
• Partnerships and Joint Ventures.


Languages

Fluent English.
Ability to read technical Dutch.

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