Flex Manager
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Program Manager

Program Manager

Work Experience

June 2003 - May 2004

Head of Business Solutions Development Mobistar,Belgium

To define the ERP, CRM and MIS strategy, taking into account the cie global strategy, focusing on service excellence and based on a maximized customer experience

-To translate and control the business requirements aligned with customer needs and ensures a correct understanding and implementation within the organization
-To anticipate on changing business requirements by taking pro-active and ad hoc strategic decisions
-To plan and manage the development , delivery and implementation ofthese application solutions based on market and technological evolution
-To define and controls the budget of the department taking intoaccount corporate financial objectives and ensures a close follow-up
-To manage several teams of highly qualified experts and managers and coach them on business issues
-To keep high level contacts , negotiates and lobbies with strategic suppliers with major impact on the strategic decisions on company level
-To ensure a correct process application related to area’s for improvements and tactical decisions related to specific action plans

Direct report to the Director of Customer Technological
Solutions

July 2002 – May 2003

Corporate Systems& Processes Manager Banksys,Belgium

To manage the simplification and standardization of the core business processes across functional units as a prerequisite for optimal IT processing with as ultimate vision to operatein zero defect business environment

- To promote the Cross-unit approach by ensuring that the
business is the driving force through intensified interaction with all Units
- To act as the gatekeeper of the corporate processes
whilst defining a proper methodology
- To ensure proper inventory of core processes and
quality control after implementation
- To drive a transparent process ownership (units) and
delivery accountability
-To drive those Corporate processes including operational payment scheme processes that could cut out the cost of complexity
-To act as the main driver for standardisation and optimisation of core business processes in addition with assessing organisational impacts
- To ensure that all business process re-engineering is
adequately supported by a change management programme in terms of people and TO- BE processes

Direct report to the Directors Committee represented by three Unit Directors representing Finance, Customer Services and Support and IT.

May 2000 – June 2002

Project Director , CMG Belgium and Program Manager, Threon Belgium

To manage the successful delivery of all project activities in a predefined Business group and to look constantly for new opportunities. Currently responsible for Financial Services within the company with Banksys as major customer.

-Ensure the successful completion of all projects of the business group with applying the concept of a project support office
-Conduct regular Project Progress reviews for all active Group Projects
-Agreeing with the Sales Manager the Account Plan for all customers and ensure regular follow up
-Produce Monthly Group report in conjunction with the Sales manager and organise review meetings
-To resource all Group Projects and bid teams in liaison with the Directors and other Groups.
-Ensure that training needs are met appropriately
-Responsible for the personnel management of all project staff and their appraisals
-Organise on a regular basis on site audits and ensure they are handled efficiently
-Maintain key contacts with the Top Group Customers and look from the Project side for other opportunities
-Ensure that the right quality staff is appointed for a predefined project and correct where necessary
-Responsible for the Business Group plan in terms of budget, forecasting, and monthly reviews and updates

Direct Report to the Managing Director of the Market Sector.

May 1997 – May 2000

Global Finance Program Manager, DHL Global CoordinationCenter, Belgium

Responsible for the implementation of all Finance programs within Europe/Africa and later worldwide based on customer satisfaction, cost reduction , IT enablers, and improved cash flow.Here the harmonization program of all Finance processes was the most important program to implement within the DHL group. This was successfully implemented and at the end of the program the EFSS program started. ( Shared Service Center)

-Focus on the Finance Function in the context of an end to end process, involving Operations, Sales, IT, Customers, and indirectly Marketing/Financial analysis.
-Develop and maintain a Training Course for Finance Management in line with the above to encourage and enable the implementation to improve performance and professionalism of this process.
-Develop performance measurement systems for local and regional use to monitor our improvement in Finance and highlight problem areas.
-Driver for the Set up of a Pan-European PMO to ensure proper follow up of programs/projects in addition with providing the adequate training
-Provide advice and consultancy to countries on adapting and implementing the best practices, given consideration of the local circumstances, the GAP with the ideal, and their overall change agenda to ensure rapid implementation and earliest business benefit.
-Work closely with the Finance implementation teams ensuring consistency between the toolkit and all published policies, guidelines, procedures to optimize support for country implementation for our ERP systems being Oracle and occasionally SAP R3 and People soft
-Liaise comprehensively with counterparts in other functional areas through partner-ships established first at Regional Level, for implementation at country level, to ensure optimization of the end to end Finance process
-Responsible for the set up and ownership of a European SharedService center with the emphasis on ERP implementation. This center will have around 650 staff and would include 17 countries to be centralised over a period of two years.
-To initiate and analyse the possibilities in terms of Outsourcing related to printing,credit checking,collection etc.This in close relation with the needs of a future Shared Service center.

Direct report to the Global Finance Director.

May 1996 – April 1997

Customer Accounting Manager and Business Process Manager, DHLInternational, Netherlands.

Function:

-To manage administration and collection of outstanding invoices.
-Responsible for entire billing.
-As BPM responsible for implementation of all projects within the department Oracle FIN , Scanning system, Oursourcing, …
-Procedure have been set up from putting customers on stop credit until the collection cycle and legal action.
-Ensure that the necessary organizational structure is in place to facilitate timely and error free production of invoices.
-Ensure that requests from customers for additional information or credit notes are promptly met.
-Maintain relationship with lawyers and collection agencies to find most efficient and most effective method of collecting cash from slow paying customers in conjunction with a collection agency.
-Continuously meetings with Sales Management to resolve problems or customer related issues.
-Prepare monthly reporting of department activities such as DOS, Bad debt provisions, Billing quality, Query handling, etc..
-Supervision of the billing department
-Supervision on recruitment of Customer Accounting staff members.
-Responsible for maintaining costs regarding Customer Accounting
activities such as personnel, write offs, outside fees, legal fees, etc ...
-Assisting in implementing new IT products such as invoices on diskettes, drop-invoicing, creation of “Matched” invoices, etc ...
-Supervision of 50 employees and 5 supervisors to create a higher quality within Customer Accounting.
-As a BPM make sure that business processes are adapted when introducing new software.
-Ultimate responsible for quality of new ERP implementations.
-Project staff supervision which are directly reporting to BPM.

Direct report to Finance Director.

September 1993 – April 1996

Customer Accounting Manager, DHL International, Belgium.

Function :

- Coordinate administration and collection of outstanding invoices.
-Responsible for the entire billing.
-System to check new customers on their credibility.
-Procedures have been set up from putting customers on “stop credit”until the collection cycle and legal action.
-Supervision of the total collection department from hiring,training and motivating of collectors until the use of a collection agency or lawyers.
-Implementation of systems which allow us to improve the cash allocation (cfr. Meesflex) and credit control function ( Oracle Finance)
-Responsible for communication with lawyers regarding new and existing files.
-Responsible for an efficient cost analysis regarding Customer Accounting activities such as personnel, write offs, outside fees, legal fees, bankruptcies, etc...
-Continuously meetings with Sales Managers to resolve problems with bigger customers and resolve them by visit, proposal paymentplan, etc...
-Calculating DOS and Bad debt reserves on a monthly bases
-Supervision of the complete billing cycle
-Introduction of EDI, invoices on diskettes and a system to invoice in foreign currency.
-Motivation of 37 employees and 3 supervisors to create a higher quality in Customer Accounting.
-Supervision of Accounting desk to reduce the number of complaints.

Direct report to the Finance director.

October 1991 - September 1993

Credit and Collection Manager Europe, Transamerica Leasing,
Europe

Function :

-Responsible that all branches are following the credit decisions.
-Coordinate receivables in all European branches such as Belgium,Netherlands, Great-Britain, Denmark, Sweden, Norway, Spain and France.
-Auditing all leasing contracts with all responsible managers and taking the necessary decisions.
-Visiting potential customers and creating a creditfile.
-Visiting branch managers to discuss receivables problems.
-Visiting customers to discuss paymentproblems and negotiate paymentplans and achieve solutions.
-Coordinate receivables problems and take the most efficient actions.
-Daily contact with the credit department in White Plains to motivate creditfiles and either approve or reject a potential deal to the USA.
-Reporting to our headquarters with a detailed report of
problemcustomers and make a proposition of collection progress.
-Prepare Bad debts reserves on a three monthly bases for all European branches.
-Follow up of all legal customers.
-Assisting branch managers in solving big receivables or legal problems.
-Deciding finally whether equipment has to be recalled or not.

June 1990 – September 1991

Credit Controller Benelux, GTE Sylvania

Function :

-General : Responsible for the Credit Department of the Benelux in all his aspects.

-Deciding about credit limits .
-If necessary, making payment plans in conjunction with the general procedures.
-Making sure that customers are respecting the payment conditions.
-General Treasury - customer average payment term (DSO) related to suppliers payment terms.
-Visiting new customers and discussing payment conditions.
-Follow up after-sales (credit notes, repairs).
-Follow up doubtful customers. Coordinating actions with legalinstitutions.

February 1983 – May 1990

Paribas Bank, Belgium

-General Accounting
-Control Accounting
-Administration dealer room - Back Office department


Education

Graduate Accountancy - 1986
Master in Financial and Business Administration - 1996
Young Managers Program “ INSEAD“, Fontainebleau, France -1999 Certified Project Manager Professional –(PMP )- 2001
PMI US

Professional training
-“Faculty seminar” - DHL University
-“Targeted selection” - DHL seminar
-“Influencing & consultancy skills”
-Change Management principles
-Group Projects Course- CMG Admiral
-Customer Relationship management
-Excellence in People Management
-Business Process management
-Situational Leadership
-Conflict management


Skills

Finance managament being billing/credit management, program and project managament, change managament,IT managament being ERP,CRM ,Datawarehouse
Business process management and re-engineering

Languages

Dutch, French, English, German

Other

Specific experience around Outsourcing and set up of shared service centers

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