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Flexmanager reference number: 35269
Available from (d/m/y): Request availability
Resume written in: English - Resume available in: Dutch English
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ceo, coo, cfo

Work Experience

Interim manager (2008-2010)
Roles:
realise turn arounds in production en trading companies as general manager
projectmanager for marketing and sales improvement
20 years experience in implementing change in organisations with tangible and sound financial results

Assignments with focus on:
- Turn around situations to improve profitability
- implementation of KPI monitoring frameworks in Operations, Sales and Customer Service.
- performance improvement
- putting strategy into action
- achieving growth objectives

KPN 1996-2008:
Business Excellence Director (2003-2008)
Reporting to the Board of Management. Leader of the Corporate Business Excellence team (headcount 20).
Responsible for Business Excellence, main goals that contributed to achieve strategic objectives of KPN:
- Increase customer focus
- Improve quality by reduction of operational cost
Responsibilities on Group level:
- Measuring, reporting and improving customer loyalty and customer satisfaction
- Implementation of Lean6Sigma to achieve operational excellence
- Quality standards

Business Excellence manager (2002)
Programme manager (2000-2001)
In 2000 KPN reviewed its strategic options and announced a major cost reduction programme. Objectives were a major cost reduction and a major reduction of workforce. Responsible for several corporate projects and responsible for the financial and operational control of the programme.

Managing director Business unit (1999-2000)
Profit and loss responsibility for a business unit (headcount 350) that focussed on outsourcing services for our corporate clients. Main objectives were double-digit growth and substantial improvement of financial results. I reviewed strategic options and decided to reorganize the unit to improve results and split up the business unit.

Marketing Manager (1998) Communication Solutions Nederland
Member of the Management Team. Responsible for marketing, new business development, and communication

Finance Director (1996-1997) Communication Solutions Nederland
This company was a newly formed organisation, a 100% subsidiary of KPN. Headcount increased from 60 to 250 in two years. Responsible for accounting, control, M&A, fiscal affairs, IT, and quality (headcount 20).

KPMG (1985-1996)
Interim manager and consultant
Main projects as interim manager:
• Development and implementation of KPI’s for the Board of an insurance company
•Financial restructuring of the Cargo Division of Dutch Rail
•International merger of 2 IT service providers of a multinational
•Set up of the financial structure for a new Division of an airline
•Implementation of cost reduction programmes in industrial and IT-service companies
•These projects started with a review of the strategic options followed by the implementation of the new strategy to maximise value of the company.

Responsible for audit of annual reports of several major Dutch (listed) companies valuation of companies and due diligence projects.

Education

Master in Business Economics
chartered accountant
EDP auditor
financial management courses
Lean and Six Sigma process improvement

Skills

mature business manager
result driven
tenacious
people manager

Languages

Dutch
English
German

Other

member of the supervisory board of:
Lucas Onderwijs
Arcade Wonen
Florence Zorg