Flex Manager
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General Programme Manager

General Programme Manager

Work Experience

An experienced general manager with a proven track record of delivering top-level management solutions to SMEs & blue chips.

Strong leadership with both hard and soft change management skills.

Results orientated & profit-focused with financial & business planning skills.



CAREER HISTORY:
1999 to date: Sloan Management Ltd, London
Director
Completed several high profile assignments as detailed below:

ASSIGNMENTS INCLUDE:
Barclays Private Client: CRM BUSINESS CONSULTANT
Top-level consultancy to define enterprise-wide CRM business vision
Audit of CRM strategies, implementation strategies, programme approach
Audit of CRM organisational change requirements and change approach
Defined target operating model, service design & sales process redesign
Performed strategy modelling, gap analysis, & created in depth reports
Drove definition of a sales automation application reference model
Evaluation criteria and take on of top consultancies/ suppliers / integrators

Barclays Private Client: CRM PROGRAMME MANAGER
Appointed to manage a business-wide programme reporting to the board
Reviewed Andersen’s IT / CRM strategy & recommendations
Identified shortfalls & produced programme strategy and definition
Business case (£10M) strategies & production, approval at board level
Managed diverse stakeholder expectations in a culture of consensus
Engaged & led cross-functional teams of project managers & support staff
Established a programme office & processes for control and reporting
MOUs with other Barclays businesses to manage complex dependencies

Renaissance Dyeing (UK) Ltd: CONSULTANT
Appointed to provide financial & business planning strategies to the MD
Conducted change & risk analysis for new business growth opportunities
Prepared recommendations & proposals for high-level presentations

1998 to 1999: Credit Suisse Asset Management
DIRECTOR, HEAD OF RETAIL TECHNOLOGY
Responsible for all aspects of complex programme management activities
Led entrance to the global Retail Fund (unit trust) management business
Formulated detailed programme strategy, business cases & project plans
Managed stakeholders expectations via delivery zf ‘vision’ presentations
Facilitated workgroups to improve communication & gain concept buy-in
Successfully managed full development & implementation life-cycles
Conducted supplier evaluations & high level contractual negotiations
Provided leadership & mentoring to cross-functional project support teams
Additionally, drove the full multi-call centre CRM project across Europe
Conducted business analysis activities, gathering & defining requirements
Handled BPR, created functional specifications & architecture definition
Managed the full project life-cycle through to testing, rollout & training

1996 to 1998: Perot Systems
SENIOR BUSINESS MANAGER – CONSULTING
Provided consultancy & project management services to Dime Bank, NY
Delivered advice & guidance to support new working methods & concepts
Appointed to move the service centre ethos/culture towards a sales centre
Facilitated workshops to ensure understanding of staff concerns & issues
Handled project definition, planning, workflow & process analysis & design
Successfully delivered business process (re)-design strategies & plans

EARLY CAREER INCLUDES:
Call-centre Marketing Manager - ICL
Financial Services Industry Consultant – Syntegra Ltd
Development Manager – BIS Banking Ltd
Specialist Sales (Smartcards) – Bull HN Information Systems
Product Manager (Branch Systems) – NCR Ltd
Project Manager (ATMs) – NCR Ltd
Project Leader (ATMs) – NCR Ltd
Analyst Programmer (ATMs) – NCR Ltd
Director – Sourcecode Ltd
Software Designer – Ericcson


Education

PROFESSIONAL:
Associate Member of the Institute of Directors

TRAINING & QUALIFICATIONS:
MSc Management – IEMP, London Business School
BSc Physics – University of Kent, Canterbury
Systems Thinking & Strategic Modelling – London Business School
Word, Excel, MS Project, PowerPoint, Visio & Outlook skills


Skills

Experience of situational audits, change strategies, stakeholder strategies and management, communication planning, risk planning and management, controls and reporting, investment cases, teambuilding and management, 3rd party selection, negotiation & management.


Languages

English, Urdu, Hindi, Punjabi

Other

PERSONAL DETAILS:
Age 45, Married with twin daughters
Interests include golf, badminton, swimming & off-road driving
Ø Excellent references available upon request.


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