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Program Project and Process Management

Work Experience

CONSULT 2004 – NOW
As contractor assisting organisations with various coaching, management and training activities

Fortis Insurance Belgium – contractor 2006 – 2008
Project Manager Officer
As a PMO I
• Coordinated, deployed and evaluated improved Software Development Processes [CMMI ML2] and Project Management Processes [PRINCE2] by working closely with Project Managers (SDL) and Project Leaders through education and coaching, ensuring that these changed processes are adopted in the organisation.
• functional implementation and deployment of Clarity/OpenWorkbench [Project Portfolio Management tool]
PPM tool used to monitor progress of the portfolio “on-going” projects
Monitor project cost : timesheet process
Work progress
Resource Levelling Process
PPM tool used to budget and forecast monitoring
GlaxoSmithKline – contractor 2005 – 2006
Trainer
As trainer delivered the following training:
“Leading Teams” towards team leaders and managers (+/- 50 people trained)
Main topics covered (theory + exercise & role-play):
The 5 essentials of good teams
How Teams develop – team stages
Delegation – when and how
Situational leadership – a delegation model
“Non-verbal Communication” towards management assistants (+/- 30 people trained)
Main topics covered (theory + exercise & role-play):
The power of nonverbal communication
How to read other’s attitude through gestures
Understanding your impact on others
Assertive body language
Low reactors and congruity
Borland – contractor 2005 – 2006
Country Sales Manager / Business Development Manager
As country sales manager responsible for the day-to-day sales activities in the countries Belgium and Luxembourg with a product sales target of €1mio, a services target of €0,5mio. Sales and Marketing activities:
Prospection
Key Account Management
Mailings
Represented Borland at
Gartner Symposium ITxpo in Cannes (B2B)
Javapolis in Antwerp (B2B / B2C)
ITSMF event in Netherlands (B2B / Professionals)
Different events from partners in Belgium and Netherlands (B2B / Professionals)
Managing a portfolio of ongoing projects
Process Improvement (CMMI) projects : NATO, Eurocontrol [DP Europe], AXA Belgium
Application Lifecycle Management projects : Ministerie Vlaamse Gemeenschap [EDS], FOD Financiën [Unisys]


COMPUTER ASSOCIATES 2003 – 2005
Country Manager CA Technology Services

As business unit manager leaded commercial activities and responsible for the day-to-day operations for the countries Belgium and Luxembourg with a budget of €6,4mio, a product sales target of €40mio, a services target of €4,4mio, managed 4 division managers and a span of control of 50 people. Introduced the PMI certification for all project managers. Sales and Marketing activities:
Key Account Management
Represented CA different events such as e.g.
Product Launches (B2B and Press)
Breakfast Sessions (B2B and Professionals)
Storage Expo and Infosecurity in Brussels (B2B / B2C)
Project portfolio :
Product Support : lead critical product support requests from customers (communication with US Labs and customers)
Infrastructure Management projects : NATO Programming Center, Euroclear, BGL
Application Lifecycle Management projects : FOD Economie, CIEL

BMC SOFTWARE 2000 – 2003
Manager Professional Services

As business unit manager leading commercial activities and responsible for the day-to-day operations for the countries Belgium and Luxembourg with a budget of €0.5mio, a services target including Market Zone of €1mio and a span of control of 10 people. Project portfolio of ongoing projects included
• European Commission : Development and Implementation of an Infrastructure and Event Management Solution,
• Dexia-BIL : Implementation of Infrastructure Monitoring tool,
• Clearstream : Implementation of Infrastructure Monitoring tool,
• Belgacom Mobile / Proximus : Replacement of legacy Infrastructure Monitoring tool by BMC Infrastructure Monitoring tool
• Johnson & Johnson NCS : Availability and Performance Monitoring of SAP
• European Investment Bank : Development and Implementation of an Infrastructure and Database Management Solution

• Started up BeLux Professional Services Department (services, education and Market Zone products)
• Turned an opportunistic business of billable activities into a more process driven business by :
o Recruitment of new technical personnel and making sure that they have the correct skills, knowledge and attitude
o Ensuring sales people have right training, skills and attitude
o Recruitment of partners and negotiate good margins
o Initializing and selling complete solutions including new value added services for our customers, education and Market Zone products

COMPUWARE 1998 – 2000
Consultant / Project Manager

Test Management of different projects in Belgium and Luxembourg covering all phases of the used Software Development Model 'V-model'(Component, System, System integration and Acceptance Tests)
Task contained :
- set-up and manage the test team : budget, work estimates, follow-up
- coordination of all tests
- responsible for global reporting to the (project) management
- review and approval of test deliverables
Projects
• Autotec AG : Functional / System / Performance / Integration testing of a newly developed application. (Testing Consultant)
• La Luxembourgeoise : Project Management & Test Management Y2K-testing (Project Manager)
• Electrabel : System / Integration / Regression testing of SAP finance modules from version 3.0F to 4.5B. Assessing how CATT can be used for this purpose and estimating the amount of time required performing these tests. (Project Manager)
• SBS : System / Volume testing of two applications (ALCIB a character based throughput with reflected copy application and SAP 4.5) that were considered to have bottlenecks in production. (Testing Consultant)
• LRI : performed QA Run Training new QARun users. (Trainer)
• CEPA : Regression testing of a new developed application in Oracle that replaced an old mainframe application. (Project Manager)
• The Reference : Assessment and planning for Y2K testing of web sites (Project Manager / Testing Consultant)
• Sabena : Managed/Coordinated the Y2K Client/Server Testing Projects. (Program Manager)
• Philips : Execution of Test scripts for testing newly developed CD-ROM writers. (Testing Consultant)

Compuware tools used:
QARun
QADirector

• Developed the client/server testing team by selecting, inducting, motivating consultants and managing conflicts
• Performed evening trainings for the group such as sales skills for consultants and team fitness


ISL
INSTITUTE for SALES Training and LEADERSHIP Development 1997 – 1998
Sales Executive / Consultant in Training

Sold sales training and leadership coaching to a wide variety of Belgian and Dutch (The Netherlands) small and medium sized companies; and performed sales training.

EHSAL Export Research (EER) 1995 – 1997
Project Coordinator

Responsible for the development and coordination of export research projects targeted on the Shanghai market (China) in 1995/1996 and on the Latin-American economic community, MERCOSUR (mainly Brazil) in 1996/1997.

ADVALVAS – WEBRIDER 1995 – 1996
Co-Founder / Sales Manager

Responsible for dealing with suppliers; and promoting and selling advertisement and web development.

APPLE 1993 – 1996
Customer Relations

Member of the European telesales support team in Slough (UK) performing pre-sales calls, basic end-user training and first-level support.

BURKE BELGIUM 1987 – 1990
Team Leader of CATI unit team

Responsible for a telesales team of 20-40 people during evening and weekend shifts.

Education

2008 - PRINCE2™: Practitioner Certified, expected Fall 2008
2007 - Official introduction to the CMMI® model, PRONOHAU / KLUWER OPLEIDINGEN
- PRINCE2™: Foundation Certified, PRONOHAU / KLUWER OPLEIDINGEN
2006 - Sales Management, INSTIMA STICHTING MARKETING
2004 - Business Ethics, September-December
- Excellence in Service: Creating Customer Loyalty
2003 - Negotiation Skills
2002 - MBA (majoring in Finance, Marketing and Creativity), OPEN UNIVERSITY BUSINESS SCHOOL
- Leadership Development
- Time Management
1996 - Handelsingenieur, ECONOMISCHE HOGESCHOOL SINT-ALOYSIUS

Skills

Strengths include:
• Consulting and coaching
• Reference model knowledge : PRINCE2 certified, CMMI
• Strategy development and execution
• Management of generating revenue through the integration of sales, marketing, strategic partners

Languages

Dutch : Mother tongue English : Fluent French : Fluent

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