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operations manager

Work Experience

A hands on, experienced and award winning Operations Manager with a proven track record within the management of fast paced service industries allied to the construction industry and social housing sectors. Financially aware with experience of writing and managing budgets between £3m - £8m. A natural problem solver with a high rate of achievement through implementation of ISO 9002 and other strategic plans including green field development, organic growth, and with an appetite for new challenges resulting in enhanced control and cost savings. Extensive leadership skills with the ability to motivate teams to increase performance and exceed customer service standards. Corporate Member of Institute of Operations Management. A specialist in KPI and benchmarking, marked by presentations to Institute of Housing during September 2003.

Education

HNC III Business Management - Full time 1985
A specialist course, covering all aspects of construction business management, from conception
and design planning, to final payment.

10 `O’ Levels studied
Mathematics, English, Physics, Chemistry (A – C)
English Literature, German, French, Aeronautics, Biology, History (D – E)

COURSES: Management Development – Leadership – Team Building – all Mears
Managing Area Performance – Hewden, Internal
Corporate Manslaughter - Hewden, Internal
Financial Awareness - Hewden Internal / Mears internal
Managing Yourself & Others - Hewden, Internal
Man Management - Invictor Training
Multi Fixings, Boss Tower, Abrasive Wheels and
Concrete Preparatory Equipment – External

IT SKILLS: Working knowledge of Word, Excel and Microsoft

Skills

Responsible for introducing structural changes resulting in the immediate reduction of live repair jobs by 50% - Currently running at 2000 repairs per month of which 98% within target.

Won Silver Acheivement award from client for “ outstanding contribution to Partnering”

Responsible for introduction of performance related bonus scheme resulting in improved ownership, increased productivity and enhanced morale

Housing Corporation inspection declared “ Top 25% Quartile “ Nationally – Customer Satisfaction survey reports 98%

Achieving a 70% reduction in credit control queries within the London region of Hewden Hire Centres whilst Area Manager

Doubled turnover within my designated area within 18 month period


Commercially aware and responsible for writing and managing budgets for 24 depots whilst with Hewden


Introduced an interim manual asset register in the absence of and as a prelude to an automated system


Responsible for man management of some 140 staff; either manual, administrative and technical with a turnover of approx £8m

Extensive change management and coaching during a 3 year re-branding and re- structuring period, culminating in a strong, focussed workforce

Key account management of major clients with historical problematic payment processing resulting in stronger customer loyalty and prompt payment

Ability to gain trust and loyalty quickly through strong and determined resolution to problem solving


Able to integrate and co-operate with any necessary external and internal sources


Vast experience of sourcing, opening and management of new stores to maximise potential quickly


At Hewden Assessment Centre for Area Managers, achieved 1st place from 30 managers regionally and 7th place from 261 managers nationally and achieved “ideal” leadership profile during psychometric testing with Hewden

Set up Ltd in 2002 in order to maximise my own potential and assist in company turn rounds, structural and strategic changes both on contract or programmed projects where permanent staff are not required or not able to initiate the project without resistance

Initiated Greenfield start up of PW Plant Ltd with a £10,000 overdraught as working capital. Very quickly ensuring the business was operating profitably and efficiently with a modest turnover of £500,000 but with 23 % net profit and 7 staff

Languages

English Literature, German, French,

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