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Professional Services, Delivery Director

Work Experience

Professional Services Director Supply Chain Mngt Software
Singapore 2006-2008 at Infor Global Solutions

Responsible for day-to-day management of the Professional Services / Consultancy department for Supply Chain Management in APAC and Japan of the 3rd largest ERP software company in the world. Direct functions involving customer relation management, P&L management, team building and training, consulting, trouble shooting and application management. Selected Achievements:
-Regional P&L responsibility for Professional Services with a team of 50+ staff, seven (off-shore) offices and a $ 10m+ revenue achievement.
-Roll-out of budgeting and KPI reporting tools, leading to more effective and efficient internal organization and reduced non billable / non effective time by 12%.
-Development and training of multi-cultural teams. Responsible for the roll-out of the Infor project methodology resulting in a more effective and efficient organization. This increased the effective billable time by 5% in the first year.

Senior Professional Services Manager SCM
Netherlands 1999-2006 at Infor Global Solutions / SSA GT / EXE Technologies

Start-up of the professional services/consultancy organisation in the Netherlands in 1999 and expanded this organisation to a cross functional Central European centre of excellence in Supply Chain Software Applications with 14 FTE’s and a large partner network. Direct functions involving day-to-day management, customer contact, project consultancy, project and program management, partner management, business development and pre-sales support. Selected Achievements:
- P&L responsibility of Euro 2.8M annually and double digit revenue growth year on year.
- Establishment and management of an off-shore development team in Malaysia for Infor development projects.
- Key member in the development of a standard implementation project methodology for the company resulting in 20% more efficiency.
- HR management and development. Staff retention of 90% within the direct control.
- Partner support and development. Responsible for the Logica relationship in the Netherlands resulting in multi-million revenue dollar relationship.

Senior Business Consultant
Netherlands 1998-1999 at EXE Technologies

The Benelux practice was started by supporting the small customer base and by establishing the pre-sales organization in the Netherlands. Responsibility for the functional & technical support in pre-sales for the Benelux customer base.
- Pre-sales support for the Sales department covering the Central European region resulting in various multimillion dollar projects.
- Business Development
- Project and Account management of strategic accounts in the Netherlands.
- Interpretation of customer operational requirements into (IT) functional requirements
- General supply chain consultancy

Project Consultant
Jakarta 1997-1998 at Mayne Nickless Logistics

Consultancy in the Unilever Supply Chain operations in Indonesia. Involvement in the following projects:
- Identifying the detailed Unilever supply chain costs and modeling the future overall supply chain costs.
- Implementation of structural improvements in the operations of the Unilever Central Distribution Center.

Project Consultant
Kuala Lumpur 1996-1997 at Mayne Nickless Logistics

Operational and IT consultancy in the Unilever operations in Malaysia. Major projects were:
- Development of a new Distribution Centre and distribution network for Unilever Malaysia
- Selection and implementation of WMS for Mayne Nickless DC in Malaysia

Education

Cranfield University Cranfield (UK) 1995-1996
Master of Science, Logistics and distribution

National Transport Academy Venlo (NL) 1991-1995
Ing. (Bsc) Logistics Management

Skills

Adept at program/account management, enterprise software implementations, consultancy, trouble-shooting and negotiations. Experience in planning, developing and implementing cutting edge Enterprise Software Solutions. Expertise in:

• Leadership/P&L Responsibility
• Business System Implementations
• Consultancy/Project Management
• Corporate governance
• Productivity/Process Improvement
• Supply Chain Management

Languages

English - Fluent
Dutch - Fluent
German - Basic

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