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Flexmanager reference number: 72051
Available from (d/m/y): Request availability
Resume written in: English
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CTO, IT-director, Program Manager

Work Experience

Project/Prgramme Manager Belgacom Carrier Wholesale
report to: director product managament and marketing
direct reports: N/A
total reports: N/A

The essention of the role was to build a plan and create awareness on the implications of the migration to ALL IP for the customers (Other Licensed Operators).
Starting the negotiations with OLO\'s on the required transitions.
Make a roadmap: continued, ceased, alternatives.
Handing over the plan to internal staff: time line of the project is 4-5 years, purpose of the assignment was to create a boosted start.

interim management Scarlet ¡VTechnical Director/CTO role-(be and nl), through :
report to: Managing Director, CEO
direct reports: 8
total reports: 90

- restructure applications architecture, change working methods and attitude towards a business/customer foucussed approach, rapid application development based on SCRUM.
- Responsibilities cover: internal IT, Service Provider, Application development, telephony network (traditional and VOIP), ATM and IP-core, fiber-network (including housing), network management (NOC/NMC), project and program management.
-Special note on the Sabam-case: finding a solution to manage P2P traffic based on the contents. (pilot planned Q2 2009).
-Main goals: make technical organization profitable, prepare company for M&A or IPO/alternative funding (was successful by the offer from Belgacom, where I joined the DD-team in an early stage). Managed to transfer the technical organization from an ebitda -20Mio euro to a +5 Mio euro.
-Leading the program (at Scarlet side) of the integration into the Belgacom organization (as an independent OLO). Including new product developments (VoIP and IPTV).
-Changing the structure and the IT-architecture according to the new business model. (assignment expected to end October 2009)
i-o informatie-organisatie (principal consultant/managing director)
working title: Shades of Blue
report to: N/A
direct reports: N/A
total reports: N/A

-country manager BENELUX for Altos Advisor, supporting organizations to establish a technical and commercial footprint in Europe
-projectmanagement at XS4ALL (OSS/BSS for ADSL), finished april 2007
-project in eCommerce (webshop, distribution and payment; integration with back-office) in asp-model
-writing papers on IPTV implementation.
-advisor at Expereo, virtual operator, operating globally.
-assessing developments, joint ventures
-development of multimedia proxy (IPTV broadcasting system)
Versatel
Consumer Operations Director
report : CEO
direct reports: 5
total reports: 40

1 september 2005- 1 august 2006
-lead development team (CRM, OSS/BSS, IPTV-systems), operations team internet provider, operations IPTV, technical support consumer.
-stabilization of IPTV implementation, extending the number of features, assisted product marketing in fulfilling targets.
-stabilization of growth related issues: set targets, address responsibilities, give mandates; one target technical delivery with customer satisfaction
-business planning for 2006,2007 and 2008
-technical planning on replacement of essential infrastructure (6509 switches at internet provider)
-contact for legal interception, participate in governmental committees

„³technical and infrastructure details only on request

Business Development Manager
report : CEO
direct reports: 5
total reports: 95 (project organization IT and Mediafarm)

1 november 2004 - 1 september 2005
-M&A of Berlin telecommunications operator
-due diligence¡¦s: advising on IT, operations and technical architecture
-Integration of German IT systems, as board representative
-leading workstream IT-IPTV (CRM, OSS/BSS, isp-systems, IPTV and VoIP), including customer premises equipment; start january 2005 delivery august 2005, first customers intake in may 2005.
-managing intercultural relations (Korean contractors)
-preparation of ¡¥premier league¡¦ bid in the Netherlands (disclosed group of 5)
-Planning Belgium ADS2+ rollout, and integration in Dutch IPTV systems
-Architecture of extending IPTV services, commercial exploitation of advertisements and special interest channels.
-setting up operational procedures for IPTV team (from entering content to delivery)
-quality control of IPTV content, network, picture and process
-extending of integration and automation in existing environment
-highly focused on customer self-care, application development in web-environments, collabortating systems (now known as WEB 2)
-automation of workflows an processes, lower the human interaction to the absolute minimum, target 98% of all activities fit in a standard process
-use of building blocks, re-usable procedures and processes (regardless the final result)
-contact for legal interception, participate in governmental committees

„³technical and infrastructure details only on request

Manager Operations and Development at Zon
report : CEO
direct reports: 6
total reports: 21 (started with 35)

1 May 2000 - 1 november 2004
-initial stabilization for growth of 100K to 1000K customers (using Netscape, Oracle and Sun)
-replacement of commercial software (netscape/sun) with open source on Intel/Linux (operational cost brought down to 10% of the initial cost)
-make or buy advice on CRM when expanding to a multi-product organization (make decision); initiated ADSL in the Netherlands
-lead on development of CRM/BSS (Oracle, VB/C#, J2EE)
-outsourced billing and collection
-financial restructuring of technical operations, lead to profitable operations in 2003
-due diligence¡¦s from both angles: selling and buying.
-supported Belgium operation in deployment of Consumer ADSL environment , as representative of the board.
-highly focused on customer self-care, application development in web-environments, collabortating systems (now known as WEB 2)
-automation of workflows an processes, lower the human interaction to the absolute minimum, target 98% of all activities fit in a standard process
-use of building blocks, re-usable procedures and processes (regardless the final result)
-exploitation of a portal, commercial successful, between 250000 and 500000 unique users visits per day, highly automated content flows and framing of content.
-contact for legal interception, participate in governmental committees
-spokesman for technical issues

„³technical and infrastructure details only on request

Education

- Ambi
- ITIL
- ervaring

Languages

- Nederlands
- Engels
- Duits
-Frans