Candidate search for

Category
Keyword

Resume

Flexmanager reference number: 83752
Available from (d/m/y): Request availability
Resume written in: English - Resume available in: English Dutch
Find similar resumes

Manager Operations

Work Experience

Work experience
2008-2009: Owner Interim Management & Advice Maastricht
Entrepreneur that is specialized in Operational improvements on strategic and tactical as well as on operational level. Portfolio contains 2 assignments at business unit management level.

2005-2008: Manager of Operations, Obvion N.V. Heerlen
Manager of the risk-management department of mortgages. 4 Direct reports and over 100 bachelor-level employees. Reporting to Chief Operating Officer. - structuring organization - expanding flexibility in capacity  improving reliability of performance - improving case-quality by introducing case-ownership and expanding responsibilities - improving cross departmental cooperation of qualitative and quantitative level - improving ICT structure and reliability - initiate and set up governance on mortgages (Basel II) based on Dutch Law - professionalization of internal education on specific mortgage knowledge - strong performance growth in 3 sequential years (2006, 2007, 2008).

2002-2005: Operations Manager, Vodafone Netherlands Maastricht
Manager of the BackOffice of Vodafone Customer Service for the Netherlands. 6 Direct reports and indirect over 120 employees. Reporting to Head of Operations. - structure organization - introduce and implement Multi tasking teams - improve and stabilize performance by setting up Performance Management System - professionalization of internal skills by introduction of individual coaching - initiate feedback process from Sales/Customers & reporting on Customer Satisfaction - project leader of a 600 employee move within Vodafone buildings of Customer Service

1999-2002: Owner, Managing Director Contract Group B.V. Eindhoven:
General Management and responsibility for design, purchase, sales, production, finance and logistics of this international Mode Accessory Company. Leading/Managing 20 people in Western Europe as well as 275 in China (Production Plant) Turnover of 7.500.000 Euro.
1995-1999: Plant Manager, Recor Bedding N.V. Genk (Belgium)
Responsible for Purchase, Production and Distribution of Mattresses, Beds and Slatted Bases. Managing 120 employees. Reporting to C.E.O.
1992-1995: Logistics Manager, Ewals Cargo Care Tegelen
Managing numerous projects regarding Logistics Services. Responsible for warehousing and distribution of IKEA (of Sweden) Home Delivery Service in Western Europe.

Education

Education
1986-1992 Mathematical Science, Eindhoven University of Technology Specialisation: Operations Research Graduated as Master of Mathematical Science June 1992
1979-1986: V.W.O., Jeanne d´ Arc College Maastricht High school Graduated June 1986
Other Courses and training-programs
2008 Rabobank “Leadership Development Program” (1 year)
Management Development Programme of Rabobank Netherlands (banking/finance) for senior management. European training executed by Center of Creative Leadership to improve leadership qualities of senior management (self reflection, competention management)
2004 Business Management Course (1 year)
Management Development Course of Vodafone Group (International) for senior management. Cross European training to improve inter-departmental and intercultural cooperation within the Vodafone Group.

Languages

Language skills
Language Reading Writing Speaking
English excellent good good
German excellent good good
French good moderate moderate/good
Dutch native native native