Flex Manager
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Human Performance Manager

Human Performance Manager

Work Experience

UK UTILITIES ORGANISATION (JULY 2002 - PRESENT)
Human Performance Manager

Facts:
- Team size - 14 (client and consultants)
- Liaison with business units / HR / software vendors / project workstreams

Main duties:
- Implement integrated business systems and processes solution to support IT enablement of field force
- Responsible for project-wide business change / change management activities

Quantifiable Benefits to client:
- Implementing business change programme to dispersed field worker organisation
- Providing structured, planned and managed business change programme to support systems integration
- Knowledge transfer to client

Main achievements:
- Increased IT literacy amongst impacted audience groups
- Provided coaching and guidance to roll-out extensive IT training programme
- Managed, planned, designed and developed a training programme to support a IT working pilot amongst field force
- Defined business change and implementation strategy
- Increased IT literacy amongst impacted audience groups


UK RESOURCES ORGANISATION (JULY 2000 - JULY 2002)
Human Performance Manager

Facts:
- Team size - 12 (client and consultants)
- Liaison with business units / HR / software vendors / project workstreams

Main duties:
- Defined and executed a implementation and learning strategy
- Conducted global ‘as-is’ organisation assessment (competency, culture, organisation and performance)
- Managed organisation design and role definition work associated with system implementation and process re-engineering
- Managed training programme through training design, development and delivery
- Defined implementation approach to support global business system roll-out

Quantifiable Benefits to client:
- Built and coached client team of global trainers from non-training backgrounds to perform role of trainer
- Coached clients through the business change journey
- Providing support and guidance in client work activities
- Knowledge transfer to client

Main achievements:
- Worked with client to understand and realise business benefits of systems implementation
- Aligned organisation with new ways of working; manangement and teams
- Increased skillset and confidence amongst clients; project management, plan execution, delivery of project deliverables on time to high quality
- Increased IT skills amongst impacted audience groups globally


UK UTILITIES ORGANISATION (JULY 1999 - JUNE 2000)
Human Performance Senior Consultant

Facts:
- Team size - 6 (client and consultants)
- Liaison with business units / software vendors / project workstreams

Main duties:
- Managed, planned and implemented training solutions within the metering business
- Conducted gap analysis of systems and business processes
- Managed Train-The-Trainer programme within client group

Quantifiable Benefits to client:
- Built and coached client team of trainers from non-training backgrounds to perform role of trainer
- Managed structured training programme through design, development and delivery
- Providing support and guidance in client work activities
- Knowledge transfer to client

Main achievements:
- Conducted successful training programme
- Created network of client trainers
- Increased functional skills amongst impacted audience groups


INTERNAL ASSIGNMENT(APRIL 1999 - JUNE 1999)
Human Performance Consultant

Facts:
- Team size - 6 (consultants)

Main duties:
- Design and roll-out internal business methodology training to senior executives across Europe (partners / directors)
- Co-ordination of workshops involving presentations and group activities
- Organisation of training venues across Europe

Quantifiable Benefits to organisation:
- Rolled out internal business methodology training to senior executives across Europe (
- Co-ordinated series of high profile workshops with expert speakers
- Knowledge transfer to consultant executives

Main achievements:
- Delivery of training to internal consultant executives
- Globally recognised training programme


UK RETAIL ORGANISATION (NOVEMBER 1997 - MARCH 1999)
Human Performance Consultant

Facts:
- Team size - 8 (client and consultants)
- Liaison with business units / software vendors / project workstreams

Main duties:
- Documentation of user requirements
- Facilitation of of user workshops to ensure compliance and understanding of a core retail application
- Designed, developed and delivered training for Head Office functions and across UK stores

Quantifiable Benefits to client:
- Comprehensive training programme aligned with organisation re-design
- Leveraged client retail exerience to create innovative learning experience
- Providing support and guidance in client work activities
- Knowledge transfer to client

Main achievements:
- Conducted successful training programme
- Created network of client trainers
- Increased functional and role-based skills amongst impacted audience groups


Education

BSc (Hons) Geography (1st Class Honours) – Loughborough University

3 A levels

Skills

Project Management, Change Management, Business Change Management, Business Change Strategy, Learning Strategy, Implementation Strategy, Organisation Gap Analysis Assessment, Training Needs Analysis, Competency Modelling, Training Curriculum Planning, Training Design, Training Development, Training Delivery, Implementation Planning, Post-Implementation Planning, Organisation Design, Role Definition, Communication & Involvement, Leadership Development, Facilitation, Coaching

Languages

English

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