Flex Manager
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Business Excellence Manager

Business Excellence Manager

Work Experience

PROFESSIONAL EXPERIENCE

2002 – 2005 Soest, The Netherlands
Business and Technology Consulting Company
Founder
- Advised and coached management teams during organizational changes
- Supervised business process redesigns
- Created and developed business plans
- Promoted and reinforced the self organizational capacities inside organizations

1997 – 2002 Lennox Benelux, Nijkerk, The Netherlands
Lennox is a leading provider of climate control solutions for heating, air conditioning,
and refrigeration markets around the world
ICT Manager
- Managed the development of custom-made CRM application
- Supervised outsourcing entire Lennox Benelux ICT maintenance
- Collaborated with multiple functional groups in launching Lean Enterprise
- Redesigned important business processes, speeding up of order-, item- and cash flows
- Created and implemented 24hrs service and nightly logistics for engineers
System Manager
- Managed implementation of standard ERP package in the Benelux
- Designed and maintained Microsoft Back Office (SQL, Exchange, SMS and ISA servers)
- Responsible for migration from Sun Unix and IBM AS400 to Windows NT
- Designed and installed the global Lennox Europe integrated networking
- Maintained 120 workplaces and several Sun Unix, IBM AS400 and Windows servers.

1995 – 1997 Centraal Orgaan Tarieven Gezondheidszorg, Utrecht, The Netherlands
Central Council for Health Charges (government agency)
Software Developer
- Designed and developed Unix based universal printer backend to use Postscript laser printers instead of matrix line printers (SGML, SQL, ORACLE, C and PERL)


Education

EDUCATION
2000 - 2003 Nyenrode Business Universiteit, Breukelen, The Netherlands
Master of Science in Management
Specialization: General Management
Winner of the Nyenrode Entrepreneurship Award 2002
Thesis: Top Managers in Change
An explorative investigation into the failing of organizational changes
in spite of an extensive amount of literature concerning organizational changes

1990 – 1995 Hogeschool Enschede, Enschede, The Netherlands
Bachelor of Computer Techniques and Electronics

ADDITIONAL TRAINING

1999 Microsoft Certified System Engineer, Triple P, Vianen, The Netherlands
1999 Fourth Shift System Administrator, Fourth Shift, Minneapolis, USA
1998 Communication Training, Essence Training, Amsterdam, The Netherlands
1995 Oracle Developer (incl. Advanced SQL), Vijfhart, Utrecht, The Netherlands
1995 Presentation, Boertien en Partners, Naarden, The Netherlands




Languages

LANGUAGE Dutch (Native), English (Fluent), German (Basic)

Other

INTERESTS

Professional Entrepreneurship, Efficiency, Strategy, Change Management, Innovation
Personal Cooking, Traveling, Fitness, Golf, Reading, Studying


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