Flex Manager
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Work Experience

CARREER SUMMARY

„X CO-FOUNDER/ DIRECTOR,
BV, Amsterdam, September 2002 ¡V present

„X INTERIM DIRECTOR,
Net Effect Solutions Integration BV, Amsterdam, July 2001 ¡V July 2002

„X COUNTRY MANAGER BENELUX,
ePresence, Utrecht, The Netherlands, October 2000 ¡V July 2001

„X SENIOR MANAGER AND PRACTICE LEADER CONSUMER BUSINESS,
Deloitte Consulting, Madrid, June 1999 ¡V September 2000

„X SERVICE LINE LEADER PROCESS CLUSTER,
Deloitte Consulting, Amsterdam, February 1998 ¡V May 1999

„X MANAGER CONSUMER BUSINESS PRACTICE,
Deloitte Consulting, Mexico-City, September 1994 ¡V February 1998

„X MANAGER COUNTER TRADE,
Bank of New York, Geneva, Switzerland May 1990 ¡V July 1994

„X EDUCATION:
MBA International Management, European University, Geneva, Switzerland

CARREER DETAILS

CO-FOUNDER/ DIRECTOR
BV, a management and IT consulting firm in the Netherlands specialized in Service Management.

„X Amsterdam, September 2002 ¡V present
o Set-up a new consulting firm together with ex-colleagues
o Ran the firm on a day to day basis
o Obtained recognition as speaker and consultant in the service management industry.
o Sold and led a large Enterprise Transformation project with ADT-security systems (part of Tyco International), redefining strategy, operations and information technology
o Organized, arranged financing and carried out the first survey in the Benelux into the quantitative benefits of Mobile Service Applications
o Organized a highly successful conference ¡§ Mobility Eventy 2004¡¨ where 110 senior level managers attended and 80 solution providers attended. Average visitor rating 7, sponsor rating 8 (out of 10). We
o Carried out several consulting projects assisting clients with the transformation of their service organizations to adapt mobile service applications
o Set-up a research program covering the market for mobile service applications together with 20+ sponsors and several media partners and event organizations. Set-up a marketing program for sponsors including an on-line CRM system to gather and analyze customer profile information. Organized a series of events en congresses about the topic of service management and mobile applications


INTERIM DIRECTOR
Net Effect Solutions Integration BV, is one of The Netherlands prominent e-business consulting firms providing pragmatic management consulting services and software application development and implementation.

„X Amsterdam, July 2001 ¡V July 2002
o Broadened the company¡¦s ability of creating Web Content Management Systems to developing mission critical enterprise applications in combination with providing management consulting services
o Created a sales management process to improve effectiveness, reduce the cost of sales and increase pipeline and order book volume
o Reduced the cost of delivery with the development and introduction of a new consulting and software application development methodology based on open standard internet technology and Component Based Software Development
o Created new propositions such as the Human Asset Management application suite and the Enterprise Portal Framework
o Sold several projects:
„X Stork Industry Services, the launching customer for the new Human Asset Management proposition. The project included the development of a business case that justified the corporate-wide introduction of competency management, career management, and competency based resource deployment planning. NetEffect developed and implemented the software application to be used by more than 8000 employees.
„X Jobsrepublic, a new e-recruitment and jobsite initiative for the Benelux market. The project included the development of the e-recruiting application and several websites aimed at targeted segments of the job market;

COUNTRY MANAGER BENELUX:
ePresence, currently part of UNISYS, is one of the top ten players in delivering e-business consulting and solutions based on leading-edge Internet and directory technology. Its personalization expertise helps companies to achieve the next level in CRM: one-2-one personal interaction with customers, business partners and employees. Its Ventures Group focuses on acquiring and investing in companies that complement its e-services business

„X Utrecht, The Netherlands, October 2000 ¡V July 2001
o Successfully transformed the Benelux product organization in a service business doubling revenues in the second quarter and achieving margin targets
o Rationalized staffing levels and improved skill level through training, outplacement and new hiring
o Developed the client base from scratch
o Evaluated several acquisition candidates in the Benelux and the UK
o Set-up a European wide Marketing, Sales and Delivery organization to leverage sales and delivery resources
o Planned and led execution of marketing events resulting in continuous sales lead generation
o Set up and developed strategic alliances with software and consulting partners.
o Operations closed down in July 2001 due to a market downturn and subsequent corporate downsizing.


SENIOR MANAGER:
Deloitte Consulting is one of the world's leading business consulting firms, providing services in all aspects of enterprise transformation, from strategy and processes to information technology and human resources. Deloitte Consulting is a part of Deloitte Touche Tohmatsu, one of the world's leading professional services firms with more than 90,000 people in over 130 countries.

„X Senior Manager and Practice Leader Consumer Business, Madrid, June 1999 ¡V September 2000,
o Initiated and successfully developed local relationship with Carrefour Spain, one of Deloitte¡¦s Global Strategic Accounts
o Sold and managed several merger integration projects as a result of the merger of Carrefour with Promodes
o Developed Deloitte¡¦s Consumer Business practice in Spain

„X Service Line Leader Process Cluster, Amsterdam, February 1998 ¡V May 1999
o Led the internationalization of the Amsterdam practice
o Sold and managed several Enterprise Transformation projects
o Introduced DC¡¦s methodologies and tools, performed quality management

„X Manager in the Consumer Business Practice, Mexico-City, September 1994 ¡V February 1998
o Member of the management team that grew Mexico¡¦s DC consulting practice from 20 to 200+ consultants in 3 years
o Joined sold and managed the first major strategy and business process re-engineering projects in Mexico
o Launched Mexico¡¦s first Efficient Consumer Response initiative in partnership with the Mexican association of Retailers. Revenues from the DC¡¦s Consumer Business Practice have grown exponentially since the start of the ECR initiative.


MANAGER COUNTER TRADE:
Bank of New York is one of the oldest US banks with worldwide operations in international trade. The Swiss subsidiary Bank of New York ¡V Inter Maritime Bank has initiated trading operations in the former Soviet Union during its transition from communism to capitalism

„X Geneva, Switzerland May 1990 ¡V July 1994
o Managed the financing and execution of US$ 50 million worth of counter trade deals involving Western banks and the Soviet Ministry of Shipbuilding and several Soviet shipyards
o Managed the purchasing and logistical operations
o Advised several Soviet enterprises in the restructuring of operations


SELECTED CONSULTING ENGAGEMENTS

Company Experience
ADT SECURITY/TYCO (2002-2003) Sold and managed an Enterprise Transformation project for a 600 employee security organization. Advised management in strategy, project managed the companywide opportunity assessment, process redesign, IT architecture design, application development and implementation.

STORK INDUSTRY SERVICES (2001-2002) Sold and managed a Resource Planning Optimization project to develop new planning and Human Asset Management processes and systems for an engineering services company with 8000 mobile employees. Developed the business case, guided the management decision process and managed the project.

CARREFOUR-PROMODES
(1999 ¡V 2000) - Spain
Sold and managed a Merger Integration project for the Spanish buying departments of the biggest European Retailer. Developed market positioning strategy for the apparel division, designed new apparel merchandise management processes and led system integration effort.

TELEFONICA DATA
(1999)- Spain Sold and managed an Enterprise Transformation project for a Telecom operator leading to the development of a new business model to offer data services to Small and Medium size companies. Project included business strategy, process design, systems design, organizational design and a change management program.

WARTSILA NEW SULTZER DIESEL
(1999) - The Netherlands Sold and managed an Enterprise Transformation effort to develop a new business strategy and design the service management process for the Service Division of this power plant manufacturer.

BUHRMANN GROUP
(1999) - The Netherlands Sold and managed a cost cutting strategy resulting in the developed of a new IT organization required to support Oracle ERP implementation and operations

DAIMLER-CHRYSLER
(1998-99) - Europe
Sold and managed the European rollout and co-managed the world wide rollout of the International Dealer Management System (IBMS) devised to improve business performance of Daimler-Chrysler¡¦s retail car dealers. The system was developed and implemented one year earlier in Mexico.

LIBERTEL (VODAPHONE)
(1998) - The Netherlands Sold and managed a strategy project to increase growth that led to the redesigned of the Customer Relation Management and an overhaul of the systems for retail customer applications, credit scoring and billing.

PROCTER &GAMBLE,
JANSSEN ¡V CILAG,
BENAVIDES FARMACIAS,
THE NATIONAL ASSOCIATION OF SUPERMARKETS AND RETAIL TRADE
(1997)- Mexico Sold and managed an Efficient Consumer Response project including business strategy resulting in the supply chain integration of retail and manufacturing operations according to Efficient Consumer Response methodologies. Received special recognition as first successful national ECR pilot project in Mexico.

CHRYSLER DE MEXICO
(1997)- Mexico/USA Managed a systems integration project leading to the selection and implementation of SAP for all Mexican operations

CHRYSLER DE MEXICO
(1997)- Mexico/USA Sold a and managed the development of an international performance management system aimed at improving business performance with car dealers in Mexico. This system became the worldwide standard for dealer performance management in Daimler-Chrysler.

MEXICAN TOBACCO INDUSTRY ASSOCIATION
(1996) ¡V Mexico Sold and managed the developed of a negotiation strategy by performing a macro economic impact of government reduction of import tariffs

GRUPO MASECA
(1996) ¡V Mexico Managed the developed of a business expansion strategy leading to a multi-million investment of wheat meal production plants

GRUPO MASECA
(1996) ¡V Mexico/USA/Costa Rica Managed the design and roll-out of a Knowledge Management system.

MISSION FOODS
(1996)- USA Managed the assessment of business improvement opportunities focused around sales process improvements for a US division of US$ 1,5 billion Mexican food manufacturer.

BASF MEXICANA
(1994-1996)- Mexico/Germany Led the assessment of the business strategy for a US$500 million operations of BASF¡¦s Mexican Division and managed the subsequent Enterprise Transformation engagement lasting 1,5 year and covering all Mexican operations.




Education

EDUCATION:
• Master of Business Administration in International Management, European University, Geneva, Switzerland.
• Bachelor of Business Administration, European University, Geneva, Switzerland.
• International Business Studies. Hanse Polytechnic Groningen, The Netherlands



Skills

Enterprise Transformation, Business Strategy, ERP/CRM implementation, Business process Reengineering, Performance Management, Change Leadership, Program Management, Project Management

Languages

„X LANGUAGES:
Fluent English, Spanish, Dutch
Basic proficiency in: German, French, Italian


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