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System administrator / System Specialist

System administrator / System Specialist

Work Experience

Experience

Sionet B.V. 10/01/1998 – 04/01/2002

Employed at Sionet B.V. in The Netherlands as NSK consultant for applications running on NSK and NSK system management at different levels.

Duties at Sionet:

07/20/2000 – 04/01/2002

Assigned at KPN (Koninklijke PTT Nederland) datacenter/Atos Origin Telco Services as System administrator / Jr. System Specialist on Compaq NSK systems for different applications of KPN Telecom

My duties consisted of :

- Doing 2nd/ 3rd line support on running K-and S-servers (Both production and test environments).
- Planning and carrying out RFC’s, incident solving, registration of before named, reporting and escalation if necessary according to ITIL guidelines.
- Signaling potential failures and if necessary talk to Compaq about it.
- Maintenance of TM/MP, spooler, backup and netbatch configurations.
- Regularly briefing 24/7 operations about new developments train them.
- Assisting in and performing of coldload operations.
- Technical writing and maintenance on those writings according to the ITIL guidelines.
- Make monthly reports to Service Level Management about the use of system resources.
- Managing small projects.
- Participation in 2 major K to S migrations. Managing the subproject regarding building the Operations environment for 24/7 operations to be able to monitor the new systems.
- Investigating performance issues on the Tandem systems using prognosis.
- Investigate and solve security (safeguard) issues.
- Flexible availability through pager.

Sionet in house 03/11/2000 – 07/19/2000

Doing system management tasks on the, owned by Sionet, S7002 and giving inhouse training to collegues.

- Review and installation of new releases.
- Preparing the system for the testing of the software that Sionet supports.
- Weekly reports to the director of Sionet about system usage.
- Technical writing of the Sionet System Handbook and maintentance of that handbook.
- Responsible for the usage of the SUPER.SUPER password.
- Setting up the security infrastructure.
- Solving failures and if necessary contact the Compaq representative.


10/01/1998 – 03/10/2000

Assigned at Rabobank The Netherlands as application administrator.

My duties consisted of :

- Managing running applications on NSK.
- Responsible in a team of 2 for the infrastructure (SQL/Pathway) for application testing regarding Y2K, Euro currency, until 11/30/1999
- Responsible in a team of 8 for the infrastructure (SQL/Pathway) for the application called authorization and the backbone application of Rabobank from 12/01/1999 until 03/10/2000
- Enhance application performance and implement changes in the production environment after testing.
- Participation in the migration of the running backbone application from a K20000 to S72000
- Flexible availability through pager.



Axioma Informatisering B.V. 02/01/1998 – 10/01/1998

Employed at Axioma IT services B.V. in The Netherlands as NSK system administrator

02/01/1998 – 10/01/1998

Assigned at Rabofacet B.V. This company is the IT-company of Rabobank and responsible of all hardware system management like Compaq NSK, IBM, Unisys

My duties consisted of :

- Monitoring 30 NSK systems in The Netherlands and abroad.
- Scheduling and performing regular and incidental backup/restore operations.
- Review RFC’s.
- Solve minor failures by using the available resources.
- Running EOD batches and monitoring these.
- follow procedures according to the ITIL and within Rabofacet known guidelines, like escalation timeframes en paths etc.



Beanet B.V. / Interpay Nederland B.V. 06/27/1992 – 02/01/1998


Duties at Beanet / Interpay 06/27/1992 – 08/01/1997

Assigned at 24/7 Operations in a team of 18 people for the 24/7 monitoring of 20 NSK systems as operator.
My duties consisted of :

- Monitoring 20 NSK systems in The Netherlands, varied from CLX to K20000 Himalaya
- Monitoring and performing helpdesk activities for ATM’s for one of the banks in The Netherlands
- After office hours helpdesk activities for EFT terminals at gasstations and 24/7 stores.
- Monitoring and performing backup and restore operations.
- Making reports overnight and present this to the shifleader.
- Solve minor failures by using the available resources
- Escalation by pager to application management, system management or network management in case of a major failure.
- Report failures in application or hardware using IBM’s infoman system.

08/01/1997 – 01/31/1998

Assigned at 24/7 operations in a team of 6 shiftleaders. Every one of the shiftleaders is responsible for their shift with 2 operators and a shiftleader.
My duties, except for the above mentioned, consisted of :

- Responsible for work being done in the shift.
- Present reports made overnight to management the next working day
- Review the failure reports made by the shift and correct if necessary
- Report shiftwork and failures to the following shift
- Monthly meetings with management to review the passed month and hear about new developments


Education

Education

High school. Graduated in 1988 in Amstelveen, The Netherlands
1 year computer course Application administration for Personal Computers, graduated in 1991 in Amsterdam

Several Tandem/Compaq NSK courses
- Concepts & facilities
- Pathway System Management
- SQL/MP for Operators
- OSS/NS tuxedo basics
- Workshop Tacl Hands on
- Workshop Pathway Performance
- Workshop Migration K to S
- ASM/SMF
- Workshop SQL/MX

APS Proliant servers
Basics of Law, criminal law classes at Open University in Amsterdam, The Netherlands
ITIL (Information Technology Infrastructure library) foundation course. Certified in august 2, 2000
Studying E-commerce course at Open University


Skills

Technology

Compaq NSK knowledge:

SQL, (web)viewpoint, TACL, TM/MP, Pathway, enscribe, spooler, OSS/Tuxedo (basic), SCF, Enform, measure, TFDS, TMDS, FUP, FUP, DSM/TC, RDF, TCPIP, ASM/SMF, syshealth, DSM/SCM (basic)

3rd Party software knowledge :
Shadowbase, Prognosis, ODBC

General Computer knowledge :
Windows, Office, JAVA programming (basic), HTML (basic), Javascript (basic).



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