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Manager Customer Services

Work Experience

Relevant working experience (global)


KPN Telecom, Utrecht/’s-Gravenhage (3 yrs)
Dutch Telecom provider. Department: (WEB) Hosting
Title: Manager Customer Care (team: 20+)

Information Advantage BV / Sterling Software, Nieuwegein and Winchester (UK) (1 yr) American software vendor for Business Intelligence Tools (revenue 70 US$M)
Title: European Manager Customer Support. (team: 8)

Cognos BV, Nieuwegein (9 yrs)
Canadian software vendor for Business Intelligence Tools (revenue 500 US$M)
Title: Manager Customer Support Northern Europe (team: 10)
Title: Support Specialist
Title: Pre-sales consultant

Adept BV, Woerden Title: Consultant
Multi Data Technics, Capelle a/d IJssel Title: Programmer/analyst
Ahrend Groep, Leusden Title: Programmer
Comma BV, Maarssen. Title: Programmer

Education

Preparatory term for HBO
HBO-A Analytical chemistry
HBO-B Organical chemistry
AMBI Modules
HTS Informatics

Extensive technical and commercial training.
Training Call Centre Management.
ROLAP training
Internet
Business Administration (HBO level)

Skills

Support and Service person pur-sang. Extensive experience with working in a Customer Care environment.
People Manager and Teambuilder. Hands-on mentality. Customer and quality driven. Coach.
Prefers to work in international and open environment. Good organisational skills. Direct and clear.

Languages

dutch, english

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