Flex Manager
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Business to Business Manager

Business to Business Manager

Work Experience

An experienced ICT manager with a proven track record of success within the B2B, private & public sectors.Strong all-round leadership, technical & commercial management experience.Results orientated & profit-focused, with business infrastructure planning skills.Experience of Prince2 methodology, complex infrastructure integration / implementation, support functions, people management, growth, client solutions, market propositions, product launch, PR, e-commerce, branding & profitability initiatives within leading-edge markets.
EUROPEAN IT SERVICE DELIVERY CONSULTANT
Ø Responsible for ensuring delivery of efficient IT business systems
Ø Appointed to manage various IT systems improvement programmes
Ø Provided key support activities for enterprise servers & tier 3 services
Ø Handled change management process reviews & development activities
Ø Utilised Prince2 to deliver internal system enhancement projects
Ø Managed project planning, implementation, development & resources
Ø Co-ordinated integration of IT activities to ensure systems performance
Ø Controlled internal & external resources & matrix managed project teams
Ø Ensured provision of services within specified budgets & time-scales
Ø Monitored productivity levels ensuring delivery within stringent SLA’s
Ø Provided key management input for Win2000 & Lotus Notes EMEA rollout

Feb 2001 to April 2001
SENIOR TECHNICAL CONSULTANT (Contract)
Ø Responsible for all aspects of technical project management activities
Ø Appointed to design & implement hardware & software solutions for clients
Ø Developed technical strategies & complex infrastructure programmes
Ø Prepared detailed project plans, utilising Prince2 methodology
Ø Implemented multiple information communications technology projects
Ø Worked with local government clients to develop e-commerce strategy
Ø Project managed IT services outsourcing for large district council client
Ø Managed replacement of telephony switch to VoIP network for 300+ users
Ø Provided consultancy for wireless & broadband communication links



April 1992 to Feb 2001
MANAGING DIRECTOR
Ø Responsible for technical, commercial & operational management
Ø Formulated business plan leading to long term profitability & growth
Ø Provided bespoke technical solutions to a variety of MNC’s & SME’s
Ø Managed provision of full sales & support services to clients
Ø Conducted detailed sales presentations to Board level executives
Ø Ensured end to end technical build, design & integrity of all solutions
Ø Handled recruitment, training, appraisals & development of personnel
Ø Managed project planning, implementation & resource deployment
Ø Utilised Prince2 methodology to ensure effective delivery of projects
Ø Handled project status reviews, monitoring achievements against targets
Ø Negotiated & managed 3rd party supplier & OEM agreements
Ø Controlled budgets, forecasting & business planning functions
Ø Formulated market development plans & developed additional services
Ø Maintained a hands-on management style with involvement at all levels
Ø Ensured delivery of effective customer service & support performance
Ø Clients included: Berkshire Council, Glaxo Wellcome amongst others

MAJOR CLIENT PROJECTS / ACHIEVEMENTS INCLUDE:
Ø Established & developed major business partnership with Dell
Ø Successfully implemented ISO9002 compliance internally & for clients
Ø Initiated & controlled the digitisation of the Hulton Deutsche picture library
Ø Produced the design specification & build of own branded product
Ø Planned & structured service levels for ‘Next Day Maintenance’ offering
Ø Instigated co-operative funding from other manufacturers
Ø Designed & implemented various bespoke solutions for .Com’s, and VC’s

EARLY CAREER DETAILS INCLUDE
Ø Field Service manager – Computer Service Technology
Ø Field Service Director – J C Computer Maintenance
Ø Regional Service Manager – Wang (UK) Ltd
Ø Engineer – Control Data Ltd


Education

EDUCATION & PROFESSIONAL TRAINING:
Ø City & Guilds Electronics TEC-III Technical Engineering Certificate
Ø Three ‘A’ Levels & six ‘O’ Level qualifications
Ø Various in-house & external training programmes
Ø Effective communication & presentation skills
Ø Team leadership & motivation techniques
Ø MS Windows, Word, Excel, Outlook & Explorer skills


Skills

Management Skills
Managing Managers
Change Management
Accounting for Management
Business economics
Management of Technology
Market research
Consultancy Management
Managing people at work
Employment law
Negotiation skills
Performance Appraisals
Managing Sales
Risk analysis
Decision support model and systems
Prince 2 Project Management
ISO (9002) Quality Manuals
Total Quality Management
Function point Analysis
Technical Skills
Windows 2000 Server
Windows NT Server 3, 3.5, 3.51 & 4
Windows 3.0 & 3.11(Workgroups)
Windows 95/98 ME XP 2000 Workstation
Windows Internet Information Server
Windows NT 3.51 & 4.0 Workstation
Windows Proxy Server
Windows Small Business Server
Visual Basic 6.0 (Enterprise) inc Visual Interdev
TCP/IP IPX/SPX NetBEUI
SCO UNIX Open server versions 3 & upwards (Enterprise versions)
SAP
PKI Encryption
Oracle Versions 7 & 8
Nokia Firewalls
NetWare 3.11 3.12 4.11 NDS
Microsoft Office 95 97 2000 Inc Outlook & Outlook Express
Lotus Notes & ccMail
JavaScript
ISDN Mobile & Wireless Modems
HTML XML
Fibre, Broadband
Exchange Server 5 & 5.5
DFS, DNS, DDNS, WINS, DHCP
Citrix Terminal Server
Bridges Routers Hubs
ADSL DSL

Languages

English, smattering of French and German

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