Flex Manager
21219 interim professionals
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Human Resource/Customer Service/Project Manager

Human Resource/Customer Service/Project Manager

Work Experience

Project Manager February 2001 – Current
Telecommunications – London UK
Duties include:
Assisting with recruitment of new staff, new job design.
Setup internal processes and procedures.
Project Management of telecommunications management system installations.
Develop accreditation scheme for marketing and sales channels.
Customer facing channel development and liaison.

Customer Service/ Resident Services Coordinator April 1998 – August 2000
City of Whitehorse – Melbourne Australia
Duties included:
Restructure, job redesign and staff rotation project.
All recruitment, induction, training and management activities for 24 staff coordinated across three Service Centres.
Human Resource induction activities for organisation.
Administration and monitoring of telecommunications system including management of a split Call Centre and Computerised Customer System.

*During this period, the Team I coordinated won two Highly Commended Award in the Australian Customer Service Association Awards 1999 and 2000. The submission for this Award included a written report, a site inspection and a survey of 500 customers. I was responsible for the preparation of all components of this submission.

Service Centre Supervisor July 1997 – April 1998
City of Whitehorse – Melbourne Australia
Duties included:
Staff management, training, rostering and coordination
Overseeing budget expenditure
Call centre/PABX coordination

Training Coordinator November 1995 – July 1997
City of Nunawading – Melbourne Australia
Duties included:
Conducting extensive Business, Excel and Word training courses of behalf of the Human Resources Department.
Organising external training to satisfy the needs of the organisation.
Convenor of Equal Employment Opportunity (EEO) Committee – writing and implementing EEO program for organisation.
Member of Training Committee.
Staff recruitment, interviewing and induction.

Administration Officer Feb 1994 – November 1995
City of Nunawading – Melbourne Australia
Duties included:
Customer service.
Administrative duties.
Microsoft Office Computer Application training.

Law Clerk Jan 1993 - Feb 1994
Macpherson & Kelley – Melbourne Australia
Duties included
Production of legal and other documentation and arrangement of property settlements.
Administrative and customer service functions.


Subdivisions Officer Sept 1990 - Jan 1993
Shire of Cranbourne – Melbourne Australia
Duties included
Instigation, design and implementation of new database system for subdivisions.
Writing queries for reporting purposes.
Processing and certifying plans of subdivision and statement of compliance.


Education

Bachelor of Behavioural Science – Double Major Psychology and Business
Monash University

Associate Diploma of Business (Administration)
Outer Eastern College of Tafe


Skills

Extensive staff recruitment, interviewing, selection and induction skills.
Experience with preparing and delivery training programs and other projects related to Human Resource activities throughout an organisation (incl. computer and business skills).
Human Resource policy development and implementation (induction, job redesign, training, staff reward and recognition and equal employment).
Experience in leadership/management of staff.
Significant staff performance appraisal, management and counselling experience.
Project management expertise (implementation of PABX, Call Centre, Computerised Customer Tracking System).
Strong interpersonal and negotiation skills (written and verbal).
Commitment to exceptional customer service.
Experience with the preparation and administration of departmental budgets.
Ability to act confidentially and sensitively.
Highly developed organisational abilities.
Proficient computer skills (Word, Excel, Lotus Notes, ABC Flowchart, Publisher, Email, Internet, Access)


Languages

English only

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