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Interim CIO Director IT

Interim CIO Director IT

Work Experience

Summary
Seasoned business professional with 20 years of (international) experience on senior and executive level with Leadership, outsourcing, Business Applications & Processes, Information Technology, E-Commerce, change environment and SLA management. Successful track record in startups and large multinational companies accomplishing standardization, growth and structure. My areas of interests are (international) senior and executive positions in financial, government, facility, production, petro chemical, hardware. I’m willing to travel international.

2014- International Business Development Executive FullFact (interim)
• Task: Recover key accounts
• Action: Improve Customer Satisfaction
• Result: No customer loss

• Task: Create customer engagement strategy
• Action: Produced client engagement book
• Result: Traceable records of customer engagements

2011 – 2013 CIO/Program manager ISS Integrated Facility Services( Interim)
Worldwide 550.000, 53 countries, rev.€10Bn. local NL 18.000 employees, €450m.
• Task: Build and execute IT outsourcing strategy(NL)
• Action: Executed outsourcing strategy
• Result: Outsourced IT department cost saving 2 years. €4.5m(23%)

• Task: Build and execute proposition ISI-FM
• Action: Designed and implemented business-case (Scrum/Agile)
• Result: Award winning (business at your fingertips) proposition. Operational division supporting the proposition. Additional revenue in 2 quarters €7.6m(NL)

• Task: Consolidate multiple ERP & WFM systems
• Action: Migration to Microsoft Dynamics, Navision Core(Scrum/Agile)
• Result: Single ERP & WFM platform for all business lines

• Task: Build and execute E-commerce proposition
• Action: Executed public tender for E-commerce solution(Scrum/Agile)
• Result: Operational E-commerce platform for B2B & B2C

• Task: Build and Execute IT Strategy 2011-2013
• Action: Translation from corporate vision to IT strategy
• Result: Successful
o Migration from Windows XP/Office2000 to Windows 7/Office 2010/office365/Linq/SharePoint
o Operational Mobile Device Management Platform supporting BYOD, SYOD, CYOD
o Operational Cloud & SAAS solutions including storage, mail, MS Dynamics
o Operational BI/BPM platform
o ISO 27001 Certification (Q2 2014)

• Task: Build and Execute FM innovation strategy
• Action: Produce fact based facility services process
• result:
o APP development HTML5 & Xamarin
o Cloud Azure SQL
o Mobile availability
o Fact based service offering
o Proposition “IT as a business enabler”

2009-2011: Leenart & Heemskerk. Director IT & Facilities
(L&H acquired ISS CC) Call center
Responsibilities and achievements:
 Operational & financial responsible for IT and facility budget.
 Datacenter Consolidation (Facilities and Technical)
 Integration of business applications/processes and IT environment for 2 call centers with a total of 3500 employees and 14 locations.
2008-2009: ISS Contact Centers. (interim) Director IT & Facilities
Responsibilities and achievements:
 Full lifecycle business applications
 Datacenter consolidation (Facilities and Technical)
 Operational & financial responsible for IT and facility budget.
 Integration of business processes/applications and IT environment for 3 call centers with a total of 2100 employees and 6 locations.
 Prepare company for acquisition.
 Increase profitability by reducing IT and facility cost by 40%.(achieved)
 Establish offshore proposition in Istanbul.
 Re-contract negotiation providers en suppliers
2005-2008 SITEL Contact Center. (interim) IT & Integration
Responsibilities and achievements:
 EMEA roll-out of business application Witness Systems
 Operational & financial responsible for IT
 Benchmarking IT infrastructure.
 Consolidation EMEA datacenters
 Creation and implementation of Disaster Recovery Plan EMEA(DRP)
 Implementation of Payment Card Industry Data Security Standard (PCI DSS)
 Commissioning KPN service desk (internet &bellen) (+280FTE)
 Commissioning Philips as a global strategic customer within EMEA.
 Executed tender for Internet and telecom.
 Decommissioning call center location (+400 fte).

Education

Business University Nyenrode, Executive MBA in Business & IT
2013: Nyenrode Masterclass Business & IT Security.
2010: Nyenrode Professional Interim Management.
2006: Sitel Learning Sixsigma Leadership.
2005: Sitel Learning Sixsigma 5S.
2001: Lucent academy ITILL Fundamentals.
2000: Media park Hilversum. Public media training.
2000: Media park Hilversum. Presenting for large media.
1999: INS, New Management Program, California.
1997 1998: Middle Management Training

Skills

IT Program management, (global) leadership, Change manager, innovation manager, security officer

Languages

Languages: Dutch: (mother tongue)
English: (fluent)
German: (basic)


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