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Project/Change Manager

Werkervaring interimmanager

January 2013 – Present (ING – Amsterdam)
QRM Senior Project/Change Manager
• Implementation of Quantitative Risk Management (QRM) tool from a Finance perspective at ING Bank Treasury
• Analysis and documentation of functional requirements at country level
• Analysis and documentation of functional reporting requirements: ILAAP, Inverse Cumulative Reports, Liquidity reporting, and Commercial Banking Lending
• Design of the Global QRM-Finance data requirements matrix per process (Finance and Risk)
• Analysis of source systems as well as consolidation of all data feeds into the QRM interface
• Delivery of ING Global Standard Process Descriptions for QRM ( ILAAP, FTP, Match Funding, Inverse Cumgap, NPV. Net Interest Margin, Earnings at Risk and Retail Banking Products)
• Data sources fit-gap analysis and standardization of data across all ING Business
• Change and Release Management, Business/Functional Requirements documentation
• Process , Gap analysis and Risk & Issue management
• Responsible for ongoing revision of reporting suite & deliverables to ensure relevance & value
• Managing of the assigned IT/business process project and support UAT testing effort
• ensure the architecture is built to the highest standards to allow for sufficient procession to produce the required outputs.
• Work with all IT teams within Liquidity and ALM to define and deliver the required QRM global roadmap.

February 2010 – November 2012 (RBS NV – Amsterdam ZO)
Treasury/ALM Business Manager
• Project manages a variety of business/IT related projects under tight deadlines and with attention to detail.
• Coordination of new Basel III , ILAAP/ICAAP report based on the compliance rules of the DNB, Governance and approval process – Legal, Risk, Compliance and Asset and Liability Committee and Risk Committee
• ILAAP/ICAAP identification of risk and mitigation as well as development of the standard templates to align with Group RBS and DNB
1) Agreed Upon Procedures (AUP) with the DNB with involvement of Risk and Audit
2) Coordination of the Self Assessment Template (SAT) with the DNB and approval from Asset and Liability Committee (ALCO)
3) Definition of the ILAAP roles and responsibilities, Governance and ILAAP roadmap
4) Coordination of the ILAAP approval with the Risk Control Commitee, Managing Board and Supervisory Board
5 Definition of the ILAAP plan and timelines
6) Qualitative/Quantitative regulation checklist from the DNB
7) Developing the documentation structure of the ILAAP based on the Group RBS Templates
8) Provide support to the Risk Dept in the development of the ICAAP ( Stress Testing/hedge info)
9) Develop Contigency Funding Plan for RBS NV based on RBS group guidelines
10) Update and get approvals for the Funding and Liquidty policies based on Group standards and specific local regulations
11) Support the treasury team department in the calculation and development of the stress testing and funding plan
12) Implement the new Basel 3 requirements in the Treasury reports (LCR/SFR)
13) Definition of operational risk controls and SOX404
14) Project manage the delivery of the ILAAP to the DNB
• Develop and manage the RBS NV Treasury budget and forecast and tracking and reporting metrics
• Consolidation and preparation Treasury Management report (Liquidity, Funding, Capital and IRR)
• Monitoring PV01/VAR reports
• Secretary for the RBS NV Asset and Liability Committee (ALCO) as well as responsible for the paper to be presented in Group ALCO.
• Responsible for the Treasury papers presented in the RBS Risk Control Committee
• Manage fraud investigations, self assessment testing and RBS Group policy alignment
• Ensure best practice operational risk and SOX control framework is implemented
• Management and control of fraud risks and (GNEPs)
• Ensure Group Internal Audit controls are in place and not open issues remain open
• Manage and implements change activities, assess organizational impacts including detailed stakeholder analysis and defines change management strategy.
• Manage communications to the business community on behalf of RBS NV Treasury, perform the internal communication planning, including determining the information and communication needs of stakeholders.


October 2008 – January 2010 (RBS NV – Amsterdam ZO)
Client Management Information Project Manager
In this role, I managed a group of 7 people. I was responsible for the integration and separation projects r of RBS/ABN and the coordination and production of the Client MI reporting
• Change and Release Management, Business/Functional Requirements documentation
• Process , Gap analysis and Risk & Issue management
• Responsible for ongoing revision of reporting suite & deliverables to ensure relevance & value
• Managing of the assigned IT/business process project and support UAT testing effort
• Change Management activity coordination
• PMO activity coordination
• Testing plan and training coordination
• Liaise with different stakeholders in the organization
• Link point between CMI technology in UK and CMI in NL
• Production of weekly status report and project plan
• Follow up on projects assigned
• Attend and prepare report on meetings and conference where the candidate have participated
• Production of CMI monthly booklet
• Coordination in the production and distribution of Client MI reports
• Resolve ad hoc queries from Regional Decision Support
• Ensuring all outputs are produced on an accurate and timely basis in line with SLAs.

December 2007 – October 2008 (RBS NV – Amsterdam ZO)
Cash Management billing project manager
Service Quality Centre (BU Transaction Banking)
In this role I had to manage a group of 22 people, 15 in Amsterdam and 7 in India which were mainly responsible for setting the billing for ABNAMRO-RBS clients with regards to cash management products. As billing manager I was responsible for:
• Perfect settlement of received Billing issues
• Advisor on cash management solutions for potential clients ( working capital, cash pooling, netting)
• Implementation analysis of SEPA project from a billing perspective and rollover plan preparation
• Being a Billing educator for the TB Organisation
• Consults with Stakeholder (Tier 1, Relationship Bankers, Sales, Implementation mangers)
• Minimise discrepancies for EMEA Clients during set-up and maintenance on billing systems worldwide
• Responsible for guarding account receivables for Central Billing and EMEA Local Billing
• Responsible for having entered billing related set up into the various billing systems, and validation of correctness
• Implementation of Six Sigma projects with regards to billing
• Project migrations in different systems
• Consultancy role within the organization
• Due diligence

November 2005 – December 2007 (ABN AMRO headquarters)
Change Management Region Manager
(SAP Implementation in BU Latin America)
My role in this project was performed 50% in The Netherlands and 50% in Brazil
• Coordinating remediation inputs from multiple departments and driving the development of remediation plans
• Managing the change control process ensuring projects deliver according to plan
• Aligning change standards within the project portfolio and helping optimize the way change is delivered and managed
• Ongoing communication/stakeholder management with Global Finance department and Sponsors as well as SAP Change management contractors
• Coordinating multiple activities surrounding Organizational impact analysis activities
• Project manage different projects in parallel
• •Supporting the preparation of board/steering committee materials
• •Planning and scheduling meetings, participating in the meetings, and writing minutes (PMO role)
• •Setting-up project reporting processes (status reporting, issue management, etc) for new projects and governance forums
• •Taking ownership of issues; following through to resolution within agreed timeframes
• •Creating, executing and maintaining project plans
• •Managing day-to-day operational aspects of a project or governance forums
• •Ensuring the projects are managed in accordance with Project Services methodology and delivery standards
• •Assisting with developing and communicating our response plan
• •Assisting and preparation for engagement reviews and quality assurance procedures
• •Tracking commitments and identify/manage issues and risks
• •Drive remediation points to full closure and sign-off
• •Supporting the ABNAMRO SAP Global sponsor ensuring we met our change processes commitments
• •Providing regular and ad-hoc project reporting (i.e. project status, risks and issues etc) as requested by the project Director and senior management
• •Reporting our exposure and risk on projects
• •Facilitates stakeholder meetings and status meetings with project team effectively
• •Keeps project team well informed of changes within the projects
• •Effectively communicates relevant project information to senior management
• •Delivers engaging, informative, well-organized and good quality presentations
•
June - 2004 – November 2005 (ABN AMRO headquarters)
Project Coordinator
New Global Daily Revenue (NGDR)
My role in this project was to implement, conduct and develop the training of the NGDR community in 6 locations worldwide (US, UK, NL, Brazil, Hong Kong and Singapore). The training was based on the new enhancement of the NGDR system and Business Objects for the main reports receivers. Preparation of the training material e-learning and user manual. Also testing and user acceptance test scenarios.

January 2004 – June - 2004 (ABN AMRO headquarters)
Bonus Controller
Keep programme (Key Executive Employees Programme)
As bonus controller I was in charge of coordination and reconciliation of KEEP bonuses in the Wholesale BU. My main tasks consisted of deferral and amortization of bonus payments, bonus presentation for ABNAMRO executive committee, preparation of bonus pools and bonus payouts, preparation of unallocated reports and administration and control of funds, cash offsets for the whole KEEP programme, overspend calculation and invoicing to countries and FX impact calculation in the bonus pool

January - 2003 – December - 2003 (ABN AMRO headquarters)
Management Accountant
As Management Accountant, I was in charge of performing the consolidation and analysis of the Americas, Spain and Portugal at BU and sub BU level in Hyperion in. Also the financial analysis of BU Corporate Finance, BU Equities and BU private Equity and preparation of flashes quarterly reports and budgets,. In this role I was the project coordinator to implement a new integrated report which included clients, benchmarking and financial information that can be easily used across all areas within the bank.

September - 2002 – December - 2002 Mattel Europe N.V
Sr. Financial Analyst
I was in charge of monitoring the financial performance of the affiliates, preparation of internal budget per departments and consolidation, sales flash and weekly shipping and booking report to management. Preparation of original plan and forecasts, closing, and benchmarking. One of my main activities was to provide assistance in the implementation of Oracle and Datawarehouse and the establishment of a cost reduction programme.

January - 2000 – August - 2002 Canon Europe N.V
Sr. Financial Analyst
I was responsible for the financial analysis and consolidation of the EMEA countries. My tasks were to prepare reports to assist the financial controller, preparation of quick P/L, preparation of channel reports, budgets and reports of actuals against budget and benchmarking. I was also part of the task force to restructure the Pan-European Insurance at Canon in Europe and the implementation of the Shared Service Centre and Oracle Datawarehouse.

Opleiding interimmanager

September 1998 – September 1999 Maastricht School of Management, Maastricht, The Netherlands
Master in Business Administration ( MBA) in Accounting and Finance
September 1991 – September 1995 - Universidad Central de Venezuela
International relations Bachelor
• Languages: Spanish, English, Portuguese Dutch. Italian and French intermediate
• Computer Skills: Word, Excel, Power Point, Microsoft Project, Oracle datawarehouse, Hyperion, Dynasight, Sap, project management, Project 2000, Clarity, Sharepoint
• Prince II - 2010
• Change Management certification – 2012
• Managing Successful Programmes (MSP) - 2012

Talenkennis interimmanager

Spanish,Dutch, English, Portuguese

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