Flex Manager
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Interim manager

Interim manager

Work Experience

BUSINESS/MIS & PROJECT EXPERIENCE
Programme/Project Planner/Coordinator Hutchison3G Jan. 2002 - August 2002
Reporting to a Programme Manager and sub-Project Managers for and on -----
· Development of OBS & WBS structures in Primavera P3e plans for Network & Enterprise Data Applications project managers, progress updating & resource scheduling
Support to the IT programme Manager for new project submissions by Enterprise/Network System teams
Developing a International Milestone Reporting across multiple IT applications of CRM, Provisioning, Billing, Mediation, EAI & Product/Service delivery application plans
· Collect/analyse project Performance, Resource loading & Budget data for KPI's using Business Objects, Excel and other data collection tools
Rolling out & maintaining Risk & Issue database system and customising User Training materials
Delivery Project co-ordination and administration in cross-functional Process Implementation Workstreams
Release Management co-ordination of a interim solution of a Billing delivery sub-project
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Trials Coordinator Lucent Technologies Nov. 2000 - August 2001
· Reporting to a Joint Project Board on progress of Trial Internet Access Services of single and networked routers, liasing with internal & Client & Network Installation staff on delivery across a Wan/Lan
· Working with Internal departments & Client process staff on developing Requirements for the Customer to Client to Network processes incorporating NOC & 3rd party Installation sub-contracts staff
· Developing with client NOC staff internal Network Equipment Maintenance/Support processes
· Developing Network Site Acceptance processes and documentation
Developing Business and NOC Operational Process Readiness Testing plans and documentation
Senior Project Engineer/Planner
· Working for a Project Controls Managers developing Project Control elements on Resource Scheduling, Cost Control systems using MS Project and Performance assessment to Prince2/internal methodology
· Reporting to Senior Project Manager developing MS Project delivery plans & documentation on 2 xDSL UK-wide WAN/LAN projects delivering into Business/Consumer services projects
· Minuting Project Workshop/Technical meetings between US/European development teams on Client change requirements, Scope of Work, updating Program plans & Equipment Roadmaps
· As a Planner in a Programme Team developing a linked 7000 activity MS Project/Primavera P3e Equipment Development & Operational Delivery Plan with progress reporting to Senior Level
· Developing a Risk/Issue Logging system, co-ordinating mitigation assessments across Equipment, Site Contruction and Operations workstreams
For a EMEA Project-Bid team, developing MS Project plan for global MMS messaging system
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Project Manager/Process Design NTL Consumer/Network Jan. 1999 - Nov. 2000
· Reporting to a Programme Manager on Delivery of Broadband Internet Service on an area basis across UK & Northern Ireland, responsible for direct staff and virtual-working with regionally based project teams
· Setting up Workshops/Interviews, Teleconferencing with Regional Management/Project teams scoping Service Introduction & developing proposals for localising Systems Implementation
· Developing MS Project Plans, Service Processes in MS Visio and linked Sales and Technical Service Documentation for Call Centre,CRM,Billing & 3rd Party Installs/Fault resolution
· Monitoring/Analysing faults, arranging Fault Review Workshops to revise/improve processes
· Inter-working with Product/Marketing groups on Service Availability
Contract management of the 3rd Party PC Installation suppliers
Working on a Strategy Team for Streaming Media and Wireless Internet Access solution
Business & Process Analysis
· Requirements Analysis for redeployment of CRM functions across a Boundary split of 2 Contact Centres
· Liasing with Managers/staff on Process Re-Mapping for CRM functions of Complaints, Customer Retention and PostRoom departments
Reporting on Staff, Workload and Installation process changes relevant to UK Boundary splits
Evaluating existing Number Portability Processes within the relevance of the CRM Boundary area split
· Acting as an Account Manager for the Consumer Section to the Interactive department advising on impact of changes to Web Portal GUI layout and improvements.
Supporting and advising Acceptance Testing on revised layout designs/operational CRM interfaces
· Defining e-Commerce and Operational Impacts & developing the inter-department Concept Roles & Responsibilities for a Digital Radio Service introduction
Project Planner (to National Networks)
· Developing a co-ordinated Key Milestone Reporting System in MS Project of Core Activities on 50+ UK National Network projects of Route Design, Civils, Install & Commissioning & 3rd party Connections
· Project Planning/scheduling for Data & Cable Modem Network Equipment projects incoporating SDH, ATM, IP and X25 connections
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UAT Systems Incident Manager Yorkshire Electricity July 1998 - September 1998
· Assessment, interpretation and cross-functional analysis of Business/CRM & Technical/Operational process faults during a De-Regulation MIS implementation across a Wan/Lan network
Advising on system Configuration Changes following fault analysis
Process re-designs with Developers/Technical Staff/Project Managers/Client to resolve faults and their interface into internal Business Units and advising on appropriate changes
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Project Analyst Trinity Lighthouse Service Sept. 1997 - Feb. 1998
· Design & development of Project Cost Reporting system for Lighthouse projects using MS Access
· Contract and Project Support and Planning including procurement with external suppliers
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IT Project/Technical Assessor Environment Agency June 1996 - April 1997
· Requirements assessment of Hardware, Software, Network Equipment & Installation/Operational staff resource requirements for projects worth £1.5M Projects
Advising on implementation of the Network, System Installation requirements
· Defining integration of new Agency MIS Databases into existing database on Unix/PC/MAC systems
· Requirements analysis for £250k GIS System development & implementation and specification of set-up
· Development of a River Protection & Intelligence system using portable Laptops accessing the main systems via remote and local Business Unit telecom links
· Specifying a River Samples/Laboratory Sample monitoring system using Barcode technology
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IT Project Manager London Underground August 1995 - December 1995
· Transition Planning in of a multi-site Track Maintenance & Work Scheduling project on a £1.5 M Client/Server LAN/WAN network base across 5 Underground lines
Analysis and assessment of Static Data Conversion and impact of Software Changes
· Transitional planning, preparation & negotiation of the £1M 2nd Stage of Client/Server project
· Operational definition of individual Line Client Business Unit and integration of systems
· Direct management of 3 staff, Contract Management of ICL and 3rd Party software developers.
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IT Business & Technical Support Olivetti UK Ltd February 1995 - May 1995
· Technical support to individual/networked clients on difficult Technical and Business problems
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Project Adviser Pirouette Games Ltd June 1994 - January 1995
· Project revision & redesign of operational/administrative processes and ordering procedures.
· Advising on the technical design and inter-related issues on development of company products.
· Redefining manufacturing production methods and researching new suppliers.
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IT Project Manager Museum of London October 1992 - April 1994
· Managing 4 staff developing & supporting IT/Oracle Museum Research RDBMS systems
Operational Budgetary development for Museum systems
· Requirement definition and Budget definition of a new multi-site Multimedia PC/Unix client server systems implementation across a Wan/Lan network linking research/storage sites
· Development of Educational Booking System using SSADM in conjunction with a University
· Scoping a Tele-work based service for Staff Research activities away from the Museum
· Assessment, implementation and training of Project Management techniques into the Museum within a
Prince Environment.
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IT Project Manager Trafalgar House Construction July 1991 - Sept. 1992
· Development of an automated Information collection system for MIS and Board level reporting on the construction progress of a £100m Pilot Chemical Research plant
· Data Analysis, Conversion and EDI development for data from subcontractors via PI
· Database development for 6 disciplines of Electrical, Mechanical, Instrumentation, Piping, Hydraulic and Maintenance for integration into the automated system
Data extraction from Wiring Diagrams, Instrumentation layouts, Mechanical & Hydraulic piping diagrams
· Staff recruitment with an overall responsibility across 5 staff, management and budgeting
· IT Operations development to ISO 9001 to encompass American FDA approval
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Education

HNC & Endorsements- Electronic Engineering,Computer Science, Applications & Networks Topology & Design
Institute of Industrial Managers & NBSS Management

Project Experience
Project Management & Controls, Prince, Prince 2, SSADM and ISO9001


Skills

MS Project & Primavera, Suretrak & P3e
SDH and ATM Networks,
MS Word, Excel, Powerpoint, Visio,
StarBase products & Business Objects
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KEY SKILLS
Programme/Project Analysis, Risk Management
Project Implementation
Cross-functional Business/Operational Analysis
Delivery/Change Management environment experience

Languages

English, quick to learn others

Other

A positive, pro-active Project Manager/Planner/Coordinator & Analyst with over 10 years working experience on large and small multi-disciplined IT projects in various roles within Business, Technical Operations and Delivery Management environment, a number of these, Client-Facing within a number of sectors and reported to Project, Programme, Senior & Board level.

In working at both Project & Programme level, planning & development was provided for Project Management, Administration/Control Systems and Reporting using MS Office products, MS Project, Primavera,Primavera P3e & Visio process diagramming tools. The areas covered multiple plan Milestone reporting, KPI's, supporting Project Managers, development of Risk and Issue systems, Project Planning and Maintenance within a Prince2 or other formal internal management environments.

Previous working experience has spanned the full lifecycle of projects from Bid Support & Development, Requirements Gathering, Business System & Operational process development, implementation and User Acceptance Testing.

With good organisational, analytical, communication skills & ability to work to detail on small or large projects and multi-task, work with virtual teams and understand complexity of issues & interactions between project management and the business, technical & operational systems.


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