Flex Manager
21219 interim professionals
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Interim manager

Interim manager

Work Experience

Vodafone Nov 2002 – Jan 2003 Business Operations Manager
Contract to capture OEM Partnering processes and Operational processes for the “Connected by Vodafone” proposition.

WorldCom February 2002 – October 2002 Processes and Systems Specialist
Order Entry and Order Management Processes and Systems, ISO 9000, Business Process Re-Engineering/Improvement, Organizational Change

RiverSoft Ltd March 2001 – October 2001. Director, Processes and Performance
RiverSoft Business Model, Business Process Model, Quality Management System, Balanced Scorecard and KPI’s, Software Engineering Process Group (SEPG). Developed Business Process Model, Software Engineering Life-Cycle, Service management Process and developed several processes to acceoptance. Also introduced Tiger Teams for Software Process Improvement.

ADURONET Sept 2000 - Feb 2001 Business Process Specialist
Business Process Design on Order Processing, Service Delivery and Customer Support processes, Business Continuity.

SITA EQUANT May 1997 - July 2000 Manager, Process Improvement
Business Process Re-engineering, Process Improvement, ISO 9000, Business Excellence, Organisational Change, Business Continuity. Worked on Business Process Model, Planning and Budgeting processes, Network Design processes, Capacity Management, etc.

Neville-Clarke Limited/PERA Consulting 1989 - May 1997 (Senior Consultant)
Provided Business Process Improvement, ISO 9000, TickIT, QS 9000, Capability Maturity Model (CMM), ISO 12207 consultancy to organizations (both large and small). Provided expert training (both publicly and internally within clients) on Internal Quality Auditing, ISO 9000, TickIT and other Quality training to meet client needs. Managed other Consultants on Projects. Also developed client accounts. Worked with approximately 150 clients, including IT organizations, software organizations, Data Centres, Software organizations, Public Sector and Government organizations.

Mars Electronics International - (UK subsidiary of Mars)
1987 – 1988 Test Development Manager
Ran Test and Calibration Teams, implementing Test and Calibration capabilities for a factory with 900 employees.
1987 – 1988 Test Group Manager

Plessey Telecommunications Limited (Liverpool)
1985 – 1985 Test Applications and Calibration Manager (Huyton Factory)

1983 - 1985 Software/Hardware Implementation Manager (Edge Lane Factory)

1979 - 1981 Section Head (Software) Test Equipment Applications (Huyton Factory)

1975 - 1979 Software Engineer (Huyton Factory)


Education

B.Eng. Hons Electrical & Electronic Engineering, Liverpool University, England.4 “A” Levels, 9 “O” Levels, St Joseph’s Grammar School, Blackpool & Cardinal Allen Grammar School, Liverpool, England.

Skills

Organisational Change Management, Performance Improvement, Process Improvement, Process Re-engineering, BPR, Process Analysis, Process Mapping, Process Modeling, Software Quality Management, SEI Capability Maturity Model (CMM), ISO 9000, TickIT scheme, EFQM Business Model, Facilitation, Internal Auditing, Supplier Auditing,

Languages

French

Other

Training:
Facilitation Skills, MS Project, Business Continuity Planning (BCP), Process Modeling (ARIS Toolset), EFQM Self-Assessment, Lead Auditor (General & TickIT, Advanced Software Auditing), Dale Carnegie Effective Communications and Human Relations, Statistical Engineering, Statistical Techniques

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