Flex Manager
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Technical management

Technical management

Work Experience

Professional Experience
Chesapeake Consulting Group LLL (CCG) 2000-Present
Business Consultant
Act as a business consultant to small/medium size companies in all aspects of their business. CCG was originally funded by American General Insurance and Subsequently taken over by New York Life Insurance

Morgan Stanley Dean Witter 1998-2000

Financial Advisor
Carried out full service financial services for a portfolio of clients. Specialized in retirement and estate planning. Received an award for outstanding achievement.

Sabbatical 1996-1998
Returned to the USA and purchased an historic home in Annapolis Md and conducted a total renovation

Silicon Graphics Computers ( Europe) 1994-1996

Head of European Customer Service and Field Engineering
Based In Switzerland my charter was to totally integrate the technical functions of 17 independent countries into a cohesive European organization.
Created new service strategy
Set record highs in customer satisfaction
Outsourced non core competencies
Became most forward looking service organization
in Europe
Maximized profitability

Cray Research Computers 1978-1994
Received subsequent promotions throughout a 16 year tenure. Cray was a worldwide leader in supercomputing with an outstanding reputation for customer relations.

Manufacturing Director 1992-1994
Chippewa Falls Wis
Assumed control of a 1400 person total manufacturing/engineering
organization and led it through a total reorganization/downsizing resulting in a team that exceeded all previous records in productivity/quality/profitability.
Reduced product cost by 20%
Improved product quality by 30%
Reduced staffing by 10%

Director Technical Operations 1984-1992
Chippewa falls Wis
Promoted from Europe in order to redirect the US service/field engineering organization and create a worldwide headquarters field function that included service strategy and contracts, technical support, logistics, diagnostics and training.
Conceptualized totally integrated service strategy
Increased service margin from 15% to 30% to equal
Europe
Significantly improved customer satisfaction
Service organization recognized as a leader
worldwide

Head Of European Service/ Field Engineering 1978-1984
First engineer hired outside of the USA
Created self sufficient service/engineering groups in UK, France, Germany, Sweden, Holland and Australia. Established contracts and standards that went on to be adopted worldwide.
Number 1 in customer satisfaction
Established 40% margin of profitability
Achieved 100% customer capture


Education

British Royal Navy B. Sc Electrical Eng.
Henley Management College Management Courses
Sandler Institute Sales Training

Licenses
Financial - Series 7 ,63,65,31.
Insurance – Life and Health
Real Estate – Agent


Skills

Team Building, Start-ups/Turnarounds,International Business
Field Engineering,World Class Service,Operations Management,
Project Management,Sales,Key Account Management.



Languages

English

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