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Interim manager

Work Experience

Human Resources Generalist- Cutting Edge Creations, Inc. 2004 to 2004, Eagan, Minnesota, USA

National and international manufacturer of inflatable games, rides and toys with annual sales of $10 million and 115 employees, all located at the Corporate Headquarters facility in Eagan, Minnesota.

Recruited into a newly created position as part of the corporation’s initiative to bring HR programs and services directly to employees. Given oversight for a 115-employee operation with a high level of employee morale, staffing, training and development challenges. Challenged to introduce new recruitment, career development, performance management, employee surveys and upgrade existing staffing, training and employment practices.

Human Resource Legal Compliance

•Within first month, conducted a large-scale HR audit to identify and correct deficiencies in employment practices, safety requirements and employee relations.
•Re-wrote all employees job descriptions to be legally compliant with the Americans with Disabilities Act.
•Provided complete HIPAA training to all employees and managers to ensure compliance with all applicable HIPAA regulations effective 04/04.

Employee Focused Human Resource Leadership

•Introduced a formal review, documentation and performance management structure for career development. Led detailed planning/review sessions to identify high-potential associates and first line supervisors for advancement.
•Spent time “on the floor” bringing trust and rapport with all levels of employees. Established an open door policy and engaged in one-on-one coaching to proactively address employee grievances on-site.
•Improved the dissemination of information from senior management to employees by establishing a bilingual communications platform highlighting job openings, new benefit options, volunteerism, and changes to employment practices.

Strategic Human Resource Management

•Forged a strong relationship with the Company Presidents and production employees. Garnered their respect as an equal member of the senior management team.
•Built a top-flight HR organization overseeing payroll, benefits, workers’ compensation, employee relations, training and development. Positioned the group as a proactive business partner committed to customer service.
•Participated in the acquisition of a Florida-based competitor by ensuring corporate culture compatibility and revising compensation structure to accommodate organizational integration.

Temporary Human Resources Generalist- Goodwill-Easter Seals Society of Minnesota 2004 to 2004, St. Paul, Minnesota, USA

Retail provider of gently used goodes with 14 retail stores and donation centers throughout Minnesota. Goodwill-Easter Seals also provides return-to-work opportunities for rehabilitated adults with a total of 350 employees state-wide.

Temporary position to cover for a maternity leave. Made a positive impact on the business while gaining a foundation of cross-cultural experience. Held accountability for improving retail operations, HRIS, policies, practices, and HR staff.

Recruitment & Training

•Streamlined pre-qualification, interviews and job offers to quickly place 30+ employees in two months.
•Partnered with area vocational and technical training schools to set up customized training for rehabilitated adults and welfare-to-work participants.
•Collaborated with the Safety Director to scrutinize workers compensation claims and identify trends rectified through program enhancements and rigorous claims management.
•Personally delivered the new-hire and safety orientation presentation to a group of 10+ employees on a bi-weekly basis.

Human Resource Policies & Employee Relations

•Used coaching and training to improve field managers’ communication, motivation and employee leadership skills.
•Reduced workers’ compensation, unemployment insurance, health/benefits cost by renegotiating fees and services.
•Championed the implementation of a criminal background-testing program to qualify for a significant discount on workers’ compensation policies. Set up the structure for pre-employment testing and reporting.
•Worked jointly with the Director of Training to improve upon and deliver a workplace harassment training program.

Human Resources Manager- Bank of America 1997 to 2003, Bloomington, Minnesota, USA

National and International leader in financial products with annual revenues of $38 million and 150,000 associates in 50 states and the District of Columbia.

After being promoted to HR Generalist and subsequently, HR Manager, worked on integrating management, organizational and people structures into a cohesive environment. Built operational staff, realigned programs and implemented new services for recruitment, employee relations, training, safety, OSHA compliance, workers’ compensation and employee morale.

Compensation & Benefits Administration

•Convinced Company executives to revise the health and dental benefit plan for Minnesota employees to add a separate network of healthcare and dental providers.
•Worked closely with local and national Company managers to revise the compensation system to allow for performance-based increases and bonus potential to managerial employees. Result was a strong, diversified and dedicated workforce.
•Established a performance-based appraisal and merit salary increase program with various levels of compensation for skilled laborers and outside contractors. Created parity in pay that was also on par with regional wage studies

Executive & Operational Recruitment

•Recruited senior executive to the corporation and advised the Regional Vice President on employment contracts, compensation/benefits and leadership techniques to build a strong senior management team.
•Applied creative energy in the development of media campaigns and partnerships with education and community organizations to attract employees in a tight labor market. Recruited and placed 50 personnel in a five-month period.
•Spearheaded the rapid and expansive recruitment to completely staff a new department from the Department Manager to the production line. Wrote job descriptions, pay scales and performance management systems for the new operation.

Change Management & Organizational Development

•Built a strong organizational culture, established a strong rapport with employees, and forged mutual trust and respect with employees. Led to tremendous improvements in employee morale, productivity and retention.
•Served as the confidante to the Regional Vice President on recruitment of a new senior management team and branch managers as the business expanded its lending and consumer banking operations in the Midwest region.
•Participated in the integration of employees into the existing business following an acquisition of a local Bank.

Strategic Management & Business Leadership

•Forged a strong relationship with the Regional Vice President of Loan Operations and Regional Vice President of Consumer Lending. Garnered their respect as an equal member of the senior management team.
•Played a key role and offered a strong voice in setting the strategic direction and growth of the business. Incorporated proactive organizational design and human performance methods into the core business philosophy.
•Experience in writing and administering Affirmative Action Plans with the State of Minnesota.

Education

University of Phoenix- Minneapolis, Minnesota, 2004 to 2004
Major/Program: Bachelor of Science in Business Administration

Human Resources Certification Institute, Expected, May 2005
Global Professional in Human Resources (GPHR)

Skills

Summary of Qualifications

•Compensation & Benefits Administration
•Recruiting, Screening & Hiring
•Development & Delivery of Corporate Training Programs
•Proficient in State, Federal and Local Employment & Safety Laws
•Multi-lingual in Written/Spoken English & Spanish
•Highly developed computer skills including Microsoft Word, Excel, Access, Power Point, Ceridian, People Soft, ADP Payroll, ADP E-time, Crystal Reports, Report Smith, Oracle Human Resources and various applicant tracking systems.

Languages

English - Native fluency, written and spoken.
Spanish - Near-native fluency, written and spoken.

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