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Interim manager Supply Chain & Logistiek

Interim manager Supply Chain & Logistiek

Work Experience

Aug 2005 – July 2008 Operations Manager at MK Automotive Services (MKAS), Metalak Benelux, Tiel

Responsible for customer service, customer operations, warehousing, purchasing, distribution and product development activities for MKAS in the Benelux. Member of the Metalak Benelux group Leadership team. Responsible for business plan development and execution.

Responsible for managing the business results and the P&L of the MKAS Benelux organisation. People management of 10 people direct and 50 people indirect, across 6 different facilities in the Benelux.

Achieved results:
- Implemented dashboards for daily business status review and operational decision making.
- Implemented KPI’s for all individual departments and balance scorecards for the team managers to hold them accountable for their KPI’s
- Project management and general lead for the reorganisation of the Customer Contact group
- Project team leader for integration of multiple (six) warehouses into three across the Benelux, which resulted in significant headcount and costs reduction
- Lead the company graduation for national and international transportation, which was used for all distribution for the Benelux.
- Lead and managed the entire ISO 9001 certification process and achieved the certification in 2006
- Negotiated new contracts with multiple customers, all suppliers for the automotive world, and integrated their brands into one warehouse, thus achieving optimal usage of the warehouse and distribution capacity.
- Negotiated new environmental licenses with the government



Mei 2002 – Aug 2005 EMEA CSC Operations manager for Avaya Inc.,
Avaya EMEA Customer Support Center, Rijswijk, The Netherlands

Responsible for all customer support and business operations for Avaya in Europe, Middle East, Africa. Member of the CSC Management team. Responsible for business plan development and execution.

People manager of 9 direct reports and 40 indirect reports from 30 different nationalities. Remote management of a Customer Support team in the bUK.

Responsible for all customer contact and order fulfilment within the EMEA region. Optimizing product availability and product allocation, thus ensuring quality, on time delivery, optimized order cycle times at the lowest possible inventory levels.

Responsible for Reverse Logistics with emphasis on resolution of all claims within the service levels agreed with Avaya’s customers.

Achieved results:
- Significant improvement on KPI’s. Increasing the Delivery performance from the mid 60% to above 90%.
- Project team leader for the integration of logistics and customer contact functions in one customer contact organisation, leading to one spokesman per customer.
- Implemented reporting tools and processes to ensure business result were visible and could be used to set new targets and could be used to drive the business.
- Implementation of CRM system in the Customer contact group
- Implemented Sarbanes Oxley processes and monitoring compliance with SOX.
- Achieved compliance with ISO 9001 processes.


Feb 1993 – Mei 2002 Compaq Computer International Corp.

2000– 2002 Manager Business Support
Compaq Distribution Center Europe, Gorinchem, The Netherlands

Management Team member and as such responsible for long term decisions concerning the Distribution Center. Managing 3 departmental managers direct and 30 persons indirect. Responsible for all HR related activities for the department. Business plan creation and execution with primary focus on customer satisfaction.

Intermediary between Business Units, sales subsidiaries of Compaq within Europe Middle East and Africa and Compaq and non-Compaq manufacturing sites across the globe. Ensure proper production loads on suppliers, in order to utilize capacity and ensure that bdemand forecast iwould be covered by adequate production levels within the agreed inventory targets.

Project manager of international teams looking at logistics, order management and supply chain improvement projects.

Achieved results:
- Significantly improved Order Cycle Time as well as the Delivery Performance
- Project leader for the Delivery Performance get well project within Compaq EMEA
- Set up new suppliers and maintaining relationship with the current suppliers
- Project managed and co-developed the Build To Order business model within Compaq EMEA, which led to significant change to the supply chain business model of Compaq in EMEA.
- Leader in setting up the ‘direct ship” methods from suppliers across the globe to EMEA customers
- Set up service levels between Compaq DCE and the local sales subsidiaries within EMEA
- Created EMEA senior management reporting portal.

1998 – 2000 Manager Short Term Execution
Compaq Distribution Center Europe, Gorinchem, The Netherlands

Responsible for people management of 10 FTE’s. Orderflow to Compaq and non-Compaq plants across the globe, setting the factory plans and priorities based on customer demand.

1993 – 1998 various positions in the DCE,
Compaq Distribution Center Europe, Gorinchem, The Netherlands

Responsible for short term planning for all product divisions. Daily interaction with manufacturing sites across the globe. Various positions in warehouse, logistics, reverse logistics.


Education

- Havo, Gorinchem
- Dutch Equivalent of Bachelor in Science in Chemical Technology, HTS Dordrecht, Dordrecht
- International and National transportation certificate, SEB, Rijswijk


Skills

- People manager with ability to coach and develop others
- Analytical and able to manage businesses based on KPI and balanced scorecard principles.
- Expert in complex and international logistics, supply chain and order management environments.
- Ability to work at and with all levels of an organization, from senior management to the
production level.
. Experienced manager in multicultural European organizations.
- Project manager of logistical and supply chain projects with a strong focus on customer
satisfaction.


Languages

Dutch
English

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