Flex Manager
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Manager Operations COO, Service manager

Manager Operations COO, Service manager

Werkervaring interimmanager

84-86
Esso Nederland
Project accountancy

86- now :
Multinational

Within Multinational, started in a young potential management program , I have changed jobs every 2 to 3 years, including an international delegation.
Below is an overview:

1986-1987:
Business controller, implementation of a new legacy system for the training center in the Netherlands

1988:
International Business Management Training in Germany, including
Courses in Brussels, Vienna and Munich.

Eind 88-1992:
Set up sales logisticsdepartment within telecom division. Within this division, I started my first management job, being a member of the divisional board.
Core activities within this job:
- Implementing processes and logistics system for telecom systems.
- Implementing dashboard for stock control
- Implementing a direct delivery concept (plant- customer delivery) together with HQ colleagues

1992-1996:
Long term delegation in Munich
As a result of the positive results of the logistics project, the HQ organization offered me a job in Munich.
During this period of time, I was responsible for the execution of several Change management projects in Belgian, Spain and Switzerland.
I also participated in a strategy project executed by Arthur D’Little.

1996- medio 1998:

Change Managent project teamleader: Within this project I was responsible for the set up and implementation of the EFQM model. Activities taken place:
- fine-tuning of the model in relation to our company culture
- setting up training programs including train the trainer concepts
- Implementation of company wide assessments.

1998- 2000:

Responsible for all workplace IT activities , ca 2500 stations.
This was a turn around activity because of the poor results of the department. All process, logistic orientation and customer focus had to be re-designed.
The most exiting part of this job was to enable a mindset change of the 30 colleagues within this department.
After re-structuring, I outsourced the operations activity of this department and set up Service Level Monitoring.

2000-2003:
Built a new department due to the centralization of activities concerning the support of operational service units in respect of management support, quality and safety.

2003-2004:
Project management function in which we defined processes and IT requirements for all service processes.
Mobilization of the workforce of over 400 employees was the main driver for success. The book of requirements defined was the beginning of the next challenge.

2004- mid 2005:
Responsible for an international project in which we set up a global book of requirements together with colleagues from Switzerland, Austria, Germany together with SAP.
Especially the cultural aspects of this job were an experience.









Mid 2005-
Set up a Service Support Center in which the following activities take place:
- process support
- Quality and safety management incl auditing
- Service logistics including third party management
- SLA performance measuring and business reporting
- Call intake (contact center), dispatching and maintenance planning
- Currently running projects within the department: E Service implementation (web based contact center) and PDA support for technicians.


Opleiding interimmanager

Education:
1984: HEAO BE The Hague
1984- Several (international) in company programmes focussed on project management, organization and leadership and service management


Consultancy interimmanagement a.i. kerncompetenties

Strategic thinking, Meta view, without loosing control in details of operations

Immune to stress, easy in international relationships

Team player, leadership, giving space for action

Want to set up new things, needs challenges


Talenkennis interimmanager

Dutch, English, German

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