Flex Manager
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Project Manager en Business Consultant

Project Manager en Business Consultant

Werkervaring interimmanager

Assignment Development of Optimizing Information Usage Proposition.
When? October 2006 – Current date.
Client Multiple clients, SAP Users.
Role Project Manager and Business Consultant.
Responsibility Sell Optimizing Information Usage Proposition.
Activities Investigate current usage of (SAP)Information.
Scan the current control environment of customer.
Write advise on future information usage in order to optimize control.
Deliverables Survey results.
Presentation of survey results.
Result Insight in clients’ demands on information usage related to SAP.

Assignment Design the new release of KIWI-2 (an order manager system of KPN), which provides order entry and fulfillment of wholesale customers of KPN.
When? May 2006 – September 2006.
Client KPN Telecom, SAP User.
Role Business Consultant & Process analist.
Responsibility Assure the realization of the functional design.
Activities Investigate current and future situation.
Maintain contacts with third parties.
Write functional design and presentation (illustrations).
Deliverables Functional Design.
Presentation (illustrations).
Result Blue print (functional design) of a new ICT system within KPN.

Assignment Pilot project (proof of concept) of the SLIM bellen service.
When? February 2006 – April 2006.
Client KPN Telecom, SAP User.
Role Project Manager.
Responsibility Assure the proof of concept of SLIMbellen.
Activities Manage test group (6 persons).
Realize of test SLIMbellen service.
Document test results.
Feedback test results to development.
Conduct a customer satisfaction survey.
Deliverables Test results of service quality (internal).
Customer satisfaction results (external).
Result Tested service SLIMbellen.



Assignment Replacement of 20 Billing systems for 3 new systems.
When? October 2005 – January 2006.
Client KPN Telecom, SAP User.
Role Project Leader.
Responsibility Assure the conversion and migration of data.
Activities Write conversion and migration plan.
Maintain contacts with third parties.
Deliverables conversion and migration plan.
Result Reduction of costs (TCO) and complexity.


Assignment Analysis of maintenance and service processes according to ITIL.
When? July 2005 – September 2005.
Client Atos Origin, SAP User.
Role Business Consultant – Process analist.
Responsibility Advise on future situation (ITIL based) in relation to current situation.
Activities Interview maintenance and service (management) employees.
Write analysis on current situation related to ITIL.
Present analysis to management.
Advise on ITIL Implementation.
Deliverables Analysis of current and future situation.
Presentation of analysis.
Result Insight in current and future situation for service management.



Assignment Analysis of Billing processes for replacement of 20 Billing systems to 3 systems.
When? December 2004 – June 2005.
Client KPN Telecom, SAP User.
Role Business Consultant – Process analist.
Responsibility Provide insight in current situation in relation to future situation.
Activities Interview maintenance employees of Billing systems.
Write analysis on current situation related to future situation.
Present analysis to management.
Deliverables Analysis of current and future situation
Presentation of analysis.
Result Insight in current and future situation for Billing management.




Assignment Support maintenance of reporting environment.
When? May 2004 – November 2004.
Client Philips Consumer Electronics, SAP User.
Role Business Consultant – Business intelligence.
Responsibility Support the maintenance of current reporting environment.
Activities Interview management of Philips Consumer Electronics.
Write analysis of reporting needs.
Implement reporting needs into reporting environment.
Deliverables Incremental add ons to reporting environment.
Result Insight in sold products of Philips Consumer Electronics for management.

Assignment Spend management.
When? November 2003 – February 2004.
Client ING OPS&IT.
Role Consultant - Employee Spend Management.
Responsibility Act as spend management employee.
Activities Keep spending within budget.
Keep spending within the terms of contracts.
Deliverables Incremental optimizing of spendmanagement process.
Result Insight and control over spending.

Assignment Product Management Broadband services.
When? September 2003 – October 2003.
Client Close the Gap.
Role Product Manager.
Responsibility Assure realization of new services.
Activities Develop product concepts for Virtual Babysit and Woonkrant.nl
Deliverables Concepts for virtual babysit and woonkrant.
Realisation plan for virtual babysit and woonkrant
Result New products for Close the gap.



Assignment Analysis of KPI’s for service processes (SLA’s).
When? July 2003 – August 2003.
Client T-Mobile, SAP User.
Role Business Consultant.
Responsibility Assure definition of KPI’s that are to be implemented.
Activities Analysis of Key Performance Indicators (KPI’s).
Development of a dashboard for service processes.
Development of an SLA, based on KPI’s.
Deliverables Set of Key Performance Indicators (KPI’s).
Input for a managerial dashboard.
SLA, based on the set of KPI’s.
Result Input for an SLA that fits ICT-supplier and Demand (T-Mobile).

Assignment Product Management Billing Products.
When? April 2003 - June 2003.
Client Vodafone Netherlands.
Role Product Manager.
Responsibility Assure design and implementation of service features.
Activities Analyse customer demands of Billing products (insight in Call behaviour).
Feasibility study of customer demands, resulting in new service features.
Assure realization of new service features.
Deliverables Feasibility study of customer demands.
New service features.
Result Services that meet customer demands.

Assignment Synchronization of Products with Strategy.
When? November 2002 – March 2003.
Client Ordina UTM Consulting, SAP User.
Role Coordinating Product Manager.
Responsibility Assure optimization of Product Portfolio.
Activities Analyse Strategy of Ordina UTM Consulting.
Define Products, based on strategy.
Coordinate product realization.
Deliverables Product portfolio.
Implementation of products in the organization of UTM Consulting.
Result Portfolio based consulting organization.



Assignment Product Management Guardian Angel product.
When? December 2002 – February 2003.
Client Ordina UTM Consulting, SAP User.
Role Product developer.
Responsibility Assist in assurance of service (product) realization.
Activities Assist product manager with specifications of Guardian Angel product.
Feasibility study of customer demands, resulting in product specifications.
(Partly) assure realization of product specifications.
Deliverables Feasibility study of customer demands.
product specifications.
Result Input for Guardian Angel product that meets customer demands.

Assignment Product development Project Control.
When? October 2002 – January 2003.
Client Ordina UTM Consulting, SAP User.
Role Product Manager Project Control.
Responsibility Assure feasibility of Project Control proposition.
Activities Write specifications for Project Control environment.
Sell Project Control environment, by means of a flyer and toolkit.
Act as project controller on (several) projects.
Deliverables Presentation of Project Control.
Flyer Project Control.
Toolkit Project Control.
Result Proposition that is sold as a product of Ordina UTM Consulting.



Projects prior to 2003

- Planner Frisbi Cut Over, BEN (T-Mobile), August - September 2002
- Consultant Strategic Reorientation Project (SHOCK), Ordina UTM Consulting, may 2002 – July 2002
- Problem Manager, KIAS2000 project, Billing Department Vodafone Düsseldorf (D2), January 2002 -April 2002
- KIAS2000, maindesk, Vodafone Düsseldorf (D2), july 2001 - December 2001
- Project Office Ordina Telecom, On Target & Going Beyond, June 2001
- E-Business consultant, Ordina Telecom May 2001
- Implementation-consultant Siebel Sales Force Automation, XO communications, December 2000 - April 2001
- Consultant Professional Services Automation, Casema: IT-Department, August 2000 - November 2000
- Coordinator Cleaning actions in KANVAS, KPN: BU-Corporate Communications (Bedrijfscommunicatie), May 2000 - July 2000
- Functional Designer LBBA-website, KPN: BU-Corporate Communications (Bedrijfscommunicatie), May 2000
- Implementation LBBA-project office, KPN: BU-Corporate Communications (Bedrijfscommunicatie), April 2000 - June 2000
- Designer of the LBBA-project- en support office, KPN: BU-Corporate Communications (Bedrijfscommunicatie), March 2000 - April 2000
- Consultant Investment Calculations, KPN : BU-Corporate Networks, December 1999 - February 2000
- Integral planner COOL-programme, KPN: Mobile, March 1999 - November 1999
- Projectplanner Customer Service Management-project, KPN: Mobile May 1999 - July 1999
- Coordinator Suppliers MillenniuM-project, KPN: SWH. DC, WPD, July 1998 - December 1998
- Coordinator desktop problem MillenniuM-project, KPN: SWH. DC, WPD, March 1998 - June 1998
- Manager project office MillenniuM, KPN: SWH. DC, WPD, May 1997 - February 1998
- Cost manager MillenniuM-project, KPN: SWH. DC, WPD, July 1996 - May 1997
- Controller project office MillenniuM, PTT Telecom (KPN), I&AT, March 1996 - June 1996


Opleiding interimmanager

Master (doctorandus) in Organization and Financial Management (1996)
Bachelor in Information Management (1993)

SAP ECC 6.0 overview & getting started course
SAP BW 7.0 overview & reporting course
SAP Netweaver overview course
SAP Solution Manager overview
SAP Business Workflow Architecture & Scenario
PRINCE 2 (Projects in controlled environments)
Project Quality Approach
SDW (Systems Development Workbench) Administrative Organization
ITIL (Information Technology Infrastructure Library)
Time Management
Effective meetings
Siebel training
Relational Principles & Database Design
Master class Utilities
Remedy Trouble Ticket System


Consultancy interimmanagement a.i. kerncompetenties

Multi Project planning, Cost Management and Project Control (Prince 2)
Process analysis for process optimization
Service Management (ITIL)
Implementation guidance
Product and Portfolio Management


Talenkennis interimmanager

Nederlands, Engels, Duits

Overig

PRINCE 2 (Projects in controlled environments)
ITIL (Information Technology Infrastructure Library)
SAP Business Activity Monitoring
CMM (Capability Maturity Model)
SAP Business Workflow
SAP Solution Monitor


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