Flex Manager
21219 interim professionals
21219 professionals

 Select

Find similar resumes

Interim Manager, Project Director, Programme Director

Interim Manager, Project Director, Programme Director

Work Experience

An IT Operations director experienced across a range of UK Retail and Financial Services organisations. Significant experience in rapidly growing e-business start-ups. Flexible style, hands on when needed. Background in retail and IT operations, which has led to a focus on developing IT services and systems, in both the retail and Internet environments. A good sense of the importance of being a team player.

· Strategic level experience in commercial IT based initiatives.
· Extensive senior operational experience supported by formal finance qualification, MBA and business background.
· Ability to rapidly build operations, manage customer relationships and core IT teams.
· Recent experience in ISP technologies, co-location and hosting services.
· Broad technical knowledge, particularly e-commerce and Internet.


INTERIM MANAGEMENT
2001– To Date Assignments have included

Niche Internet Services Provider is a niche ISP that is currently transforming into a vISP supplier to SME’s. I have been directing the planning and implementation for the expansion of the business. Hosting and Co-location at Harbour exchange is primarily Linux and NT/2000 on Intel, Cobalt, Compaq, Cisco and Lucent servers. I have also directed the business plan preparation and presentation to banks and potential investors and taken part in ad hoc business development activities with new customers as and when needed.

PREVIOUS CAREER

Flutter.com Dec 99 to Jan 01
Vice President of Operations

www.flutter.com The webs first person-to-person betting site. Responsibility for all IT Operations, Customer Services and Customer Account Management activities.

Key experiences;
· Managing team of 15 specialists - Unix, Windows NT / Windows 2000, Oracle, EMC Storage, Sun and Cisco - part contractor and part permanent.
· 99.9% uptime SLA’s to serve worldwide audience.
· Capacity planning for web, database and networking technologies – Loadrunner / Webtrends.
· Liaison with San Francisco engineering and web development teams.
· Stability, performance and security of web site hosted at Exodus
· Fraud detection and related credit card / customer account fraud prevention
· In house developed intranet.
· Technical author and documentation management
· Third party supplier negotiation and relationship management
· Full service budget and capital spend responsibility.


On:Line Finance ltd June 98 to December 99
Operations Director

www.OLF.co.uk A B-to-B business. The UK’s first web only finance company, specialising in consumer asset backed finance in the sub-prime market. Overall responsibility for all Front Office Operations and IT Development.

Key experiences;
· Development of web site, information feeds and content through third party software house
· Built Facilities, PC, Network and Telecom platform for 120 staff
· Managed team of 8 IT specialists – Cisco, NT, Compaq, SQL, Java
· 95% uptime SLA to serve UK only VPN audience.
· Integration of major customer systems into OLF new business software and communications
· Introduced customer focussed SLA’s across all business areas.
· Trade sale of the business to General Motors Acceptance Corporation

Dixons Stores Group plc. January 96 to February 98
Group Head of Store Productivity

www.Dixons.co.uk The UK’s largest electrical goods retailer and creator of Freeserve. A strategic internal consulting role focused on improving customer service standards through technology and management information.

Key Experiences;
· Successful introduction of more flexible employment contracts
· Selection and rollout of PC and EPOS based staff scheduling techniques
· Expansion and refocus of mystery shopper program
· Design and testing of in-store processes to increase the levels of customer service in store.

Signet Group plc. March 91 to December 95
UK Division Planning Controller.

www.HSamuel.co.uk and www.ErnestJones.co.uk. The UK’s largest retailer of Jewellery and Gifts. Reporting to the UK Finance Director, responsible for all operational and tactical financial planning, project management, financial reporting and other management KPI’s.

Key experiences;
· Restructuring a major retail plc.
· Branch reduction, 990 stores to 620 in three years.
· Inventory management - £50m stock reduction in two years.
· Branch staff restructuring leading to a part time ratio increase from 3% to 14% and the introduction of a new labour scheduling techniques.

Tesco Stores plc
Senior Business Development Executive October 88 to March 91
Retail Management Accountant October 85 to October 88

www.Tesco.com The UK’s most successful retailer. Two roles, the first focused on retail financial management and latterly part of a team developing ideas for diversification and acquisition opportunities. These were primarily projects outside of the scope of the core business and focused on the French and Spanish markets.


Education

MBA – University of Stirling – 1992
Chartered Institute of Management Accountants – First Time Passes - 1983


Skills

MS Project
MS Access / Powerpoint / Word / Excel (Macros)
HTML / MS Frontpage
Linux / Unix / Oracle 8
Javascript / MS J++
Adobe Photoshop / MS Photodraw / MS Visual Studio


Languages

Fluent English
Basic French

Other

DOB. 7th March 1960

Status Married Two Children

ADDRESS

Gresford Lodge
Abbey Mill Lane
St Albans
Herts AL3 4HE


 Select

Candidate search for

interimmanagementPaste your project description here