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Business Process Engineer Project Manager

Work Experience

Management Consultant, Canadian Imperial Bank of Commerce (CIBC)
Toronto, Ontario May 1991 - Dec 1999

Assignments and Projects

CIBC Trade Finance Division
*Project Manager - process re-design of Trade Finance Division operations
-documentation of existing business processes
-analysis of a new service delivery platform specifications
-development of new business processes and procedures to support system implementation of Midas Kapiti - Trade Innovations System (client-server AS400/NT Workstations)
-Negotiation of third-party service providers contracts
Assignments and Projects continued

CIBC Trade Finance Division continued
*Project Manager - activity based costing study
-process flow documentation for all divisional activities
-co-ordination of resources within short time frames
-co-ordination of various analyses and documentation
-presentation to management

CIBC Telephone Banking
*Project Leader - Customer Service Workstation Graphic User Interface
-development and documentation of business/user requirements
-co-ordination of programming development
-co-ordination of user acceptance testing for application

*Project Leader - Bill Payment Utility pilot project
-development business/user requirements and vendor selection
-co-ordination of programming development and system installation
-co-ordination of user acceptance testing and implementation
! Project was implemented within three months, and within budget

Commercial Markets Re-Engineering Project
*Business Process Engineering Consultant
-lead project planning
-development of comprehensive business process flow documentation for end-to-end service delivery
-workshop facilitation
-benchmark research
-process re-engineering and documentation
-cost/benefit case development
-presentation to management
re-engineered proposal was accepted by executive management

Engineering and Consulting
*Project Leader - Regional Consumer Loan Support Centres Review
- project planning and tender to Vice President Consumer Loan Division
-process flow documentation and re-design
-presentation to management with implementation proposal
! resulting benefits of $1.1 million in savings

Education

1989 Degree, Bachelor of Commerce
McMaster University, Hamilton, Ontario, CANADA

Skills

Specialist level:
- business process engineering
- workshop design and faciliatation
- strategy development and planning
- project management

Languages

English (maternal)
French (fluent)
Spanish

Other

familiarity/expert with software applications:
WordPerfect, Lotus 1-2-3, Freelance Graphics, Timeline, MS Windows 95 and NT, MS Access, MS PowerPoint, MS Word, MS Project, MS Excel, ABC Flowcharter
programming capability:
SQL, HTML

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