Curriculum Vitae
Interim manager / consultant: 50335
Available from (d/m/y): Request availability
Resume written in: English - Resume available in: English Dutch
Interim, programm and project management
Work Experience
Work experience:Period January 2009 1 July 2009
Company Syntrus Achmea OPF
Assignment Project Manager and Program Manager
Project manager responsible for the migration/transition of the Pension Fund\'s Schering Plough (SPPF) from Apeldoorn to Tilburg. Objective was to migrate the rights administration of the pension system administered in SAP to administering in MAIA, as well as moving all relevant work to Tilburg in such a way as to preserve the current form of provision of services.
This migration served as a proof of concept for the migration of the AKZO Pension Fund (APF).
Besides the above assigned as program manager. Responsible for the creation of a new process chain and migration of the rights administration of the Pension Fund for temporary employees in short called StiPP. This for the period from 1 August 2009 until 1 January 2010. Assignment was to prepare the migration of the Fund to system MAIA as of 1 January 2011
Period 1 January 2008 1 December 2008
Company UVIT (merger UNIVE/VGZ)
Assignment Interim Project Manager
As project manager responsible for the development and implementation of a Straight Through Process for the Policy Department. Result a successful implementation on 1 September 2008 of a full automated process for new health policies and mutations. This process involved the different Distribution Channels like Internet.
Project manager for the implementation Oracle Self Insurance (OSI) in 1 UVIT IT environment. The purpose was to migrate the different Labels within UVIT on 1 platform. Successful implementation on 1 November 2008
Period 11 April 2007 31 December 2007
Company VGZ Health Insurance Tilburg en Eindhoven
Assignment Interim Proces development
Procesdevelopment for the Back Office Department. As Project manager responsible for the translation of Business Rules into Functional demands for Oracle Self Insurance. Responsible for the research into the feasibility for an automated process for clients doing business through Internet
13 April 2004 to 31 December 2006, interim project manager at the Call Centre RVS Insurance in Ede
Project leader of the regulatory requirements as to Telecom Rules and Rules of Privacy. Responsible for the implementation of mandatory changes in procedures and relevant systems.
Project leader for the Call Centre Project CLIP. The objective of this project is reduction of the outstanding debt of policy holders. Aim was to approach policy holders with debt by phone instead of only by sending out standard correspondence. For the Call Centre it entailed the organisation and facilitation of an Outbound Call Centre process.
Part Project leader for a Project which involved the setting up of a new organisation structure within the Call Centre. My part was the development of Knowledge Bank.
Project leader for the follow up of the above Project. Objectives are first the reduction of transfer moments within each process and the description of all the process steps involved.
Supervisor for setting up and monitor SLAs between the Call Centre and different Back offices.
Project leader ORM(Operational Risk Management) for the Call Centre. It entailed firstly the participation of workshops set up by the central ORM department of RVS and secondly the implementation of Risk reducing measures at the Call Centre
Project leader as to disbandment of the old Telephone Exchange
Project leader implementation of a formal Fraud protocol at the Call Centre
Project leader BCP(Business Continuity Protocol) for the Call Centre RVS.
Project leader WFD(a law which regulates the way in which a contact with customers is set up untill a formal contract)
The above mentioned projects were carried out using in the broadest sense the Prince II method
01 August 2002 01 January 2004 Swiss Life in Amstelveen.
Team manager Operations. Manager BackOffice team with 32 FTE. Primarily responsible for managing the mutations on existing Pension and Annuity policies and introducing tools to make the performance better. Successfully introduced and implemented a CRM system at the Department.
Part responsible for the preparation for linking up the Front and Back Offices within the Business Unit Operations.
Responsible within the unit for insurance policy and finalizing a blueprint for setting up a systeem of safeguarding work instructions and relevant guidelines.
Project member Reorganisation of the Business Unit. Project manager of small projects within
this project.
Successfully completed the project 01 October 2003 by means of a definitive linking up of the
Front and Back office.
As of 01 October 2003 project manager Investigation of the Disability portfolio.
The assignment was to investigate the profitability of this portfolio.
December 2003 concluded this investigation with a presentation to the Director Operations
with findings and recommendations in order to make the portfolio perform better.
15 september 2000 01 August 2002 De Goudse Levensverzekering in Gouda.
Unit manager Sector Life Insurance
Manager of a Front office team with 8 FTE, besides 2 Back office teams for Unit Linked Insurance and Individual Pension with a total of 5 FTE each. Responsible for the daily running of the teams and making sure process improvements were implemented in order to make the teams more efficient.
Reduced the deficit in work through these improvements and appropriate measures with regard to manpower etc.
Project manager within Business Unit Pension and Care for IB 2001(Legislation involving a revision of the Dutch income tax law). Responsible for the process of communication and making sure the organisation was up to the task of dealing with the new legislation.
01 November 2001 appointed as Team manager region South within the new Business Unit Life and Income Insurances. This as a direct result of the merger with Tiel Utrecht.
At the same time made responsible for the total project IB 2001 within this new merger.
21 April 1994 15 September 2000 Falcon Leven N.V. in Hoofddorp.
Started as employee at the Life Department.
Responsible for New Business policies and also the different changes on them.
This involved making commercial contacts with clients and intermediary.
November 1994 joint responsible for the testing and implementation of a new financial administration system for Falcon Leven N.V.
01 Mai 1996 Business contact for a group of intermediaries with regard to servicing and making sure deadlines were met etc.
01 Mai 1997 appointed as manager of 18 FTE.
Through 1997 directly involved in the restructuring of the Life Department.
The concept of self-steering teams successfully implemented in connection with a large Business Process Redesign project.
01 September 1998 Staff Functionary Falcon Leven N.V.
Responsible for making new policy and implementing processes for the whole organisation. Responsible for training schedules for both internal and external training for management and employees.
Project manager for the implementation of a systeem of safeguarding work instructions and relevant guidelines.
Product Development. Made a study with regard to the feasibility of introducing an Annuity on the basis of Shares in 1999.
20 December 1993 - 20 February 1994 Westerzee Assurantiλn in Laren.
All-round Employee for Life Insurance.
01 November 1990 - 20 December 1993 Swiss Life in Amsterdam
Employed as calculator at the Math Department. Giving advice to intermediary and fellow workers.
Part responsible for drafting a plan for the reorganisation of the Department as part of a whole Swiss Life reorganisation.
Education
Education1976 to 1984 HAVO and VWO at Thorbecke Scholengemeenschap in Utrecht,
Certificate HAVO 1981, certificate VWO 1984.
Subjects: Mathematics, Economy, English, German, Dutch, Modern History, Geography.
1984 to 1990 University of Amsterdam, doctorates degree European Studies.
Subjects:
First language: English
Second language: German
Specialized in Economy: International Economic Relations., Economy of Europe I and II
Assistant at the Faculty of Economics
Graduate paper titled: The European Automobile Industry, The Development of its Competitiveness.
Graduation Date: 27 August 1990.
Other Courses:
1991: Course Leven A; certificate
1999: Course Branche Leven; certificate
1997: de Baak, Management Centre VNO-NCW Course Talent Development Programme
1999: Course Project management, internal course Fortis
Skills
Allard is a wide-oriented experienced Manager. Typically characterized by being social, communicative, open minded, enthusiastic, committed, creative, analytical, result-oriented and with great interest in what drives people within an organization to obtain a top result.By nature Allard is a negotiator and Team builder, aimed at the creation and forms of organizations, teams and processes aimed to realize the agreed results. Management capacities are in the field of strategy, organization and process improvement, ICT, logistics, production and quality assurance.
Allard has specific experience in the field of organizational change and improvement, people-, program and project management (Prince 2).
Strong feature of Allard is the ability to quickly analyze an existing situation, understand and to get acquainted with people and processes. Recurring challenge in its assignments is tailoring and managing teams, processes, and organizations.
Allard challenges people and is a concerned participatory manager with regard to the customer